Lead Travel Consultant

American Express Global Business Travel

23d•$46,200 - $85,800•Remote

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Our Specialized Travel Consultants work in a high-touch service environment to book travel and accommodation for some of our top clients at Amex GBT. Working from the comfort of your own home, you’ll collaborate with your team to provide creative and timely travel solutions and an outstanding travel service experience. If you’re curious, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this may be the perfect role for you!

Requirements

5+ years of corporate travel experience with advanced knowledge of at least one GDS Sabre
Excellent geography and airline fare knowledge, including understanding of international travel requirements, ticketing rules, and fare construction
Outstanding written and verbal communication skills with a passion for excellence in client service and proactive anticipation of customer needs
Proven leadership or mentoring experience with the ability to multitask in a fast-paced environment
Strong attention to detail, integrity in handling personal traveler information, problem-solving skills, and ability to work both independently and collaboratively

Responsibilities

Handle complex domestic and international business travel reservations in Sabre GDS including air, hotels, car rentals, rail, and visa/passport guidance
Advise corporate business customers on efficient and cost-effective itineraries while ensuring compliance with company travel policies
Manage itinerary changes, cancellations, disruptions, and emergency travel situations quickly and accurately.
Act as the subject matter expert for the team, coaching and mentoring new and existing travel counselors on difficult bookings and unusual travel situations
Assist supervisors with workflow management, escalations, queue monitoring, and prioritization of urgent travel requests
Resolve customer issues independently while building trusted relationships and maintaining quality standards and service-level agreements (SLAs)
Support training and onboarding of new employees while sharing best practices and process improvements