Lead Training Facilitator (Revenue)

SPS Commerce • Minneapolis, MN

2d • Hybrid

About The Position

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain! Position Summary: The Lead Facilitator role is responsible for delivering engaging, best in class trainings to Revenue Team new hires and existing employees on key supply chain topics, methodology pre and post-sale, and SPS product and tool training to level up our Sales and Customer Success teams. As a Lead Facilitator, this role will have the opportunity to refine their facilitation techniques (transitions, storytelling, etc.) to effectively communicate critical training content, while incorporating their unique style and personality.

Requirements

• Bachelor’s degree or equivalent combination of experience and education
• 7+ years related experience in a corporate training environment
• Direct experience supporting a complex Revenue organization
• Ability to adjust training techniques to accommodate various learning styles
• Excellent written and verbal skills/ability to communicate well across diverse teams
• Must be a dynamic speaker with proven ability to ensure participants are engaged
• Strong leadership ability to motivate teams and produce quality results

Nice To Haves

• Experience working in a technology organization and a high growth environment
• Highly organized and outcome-driven with the ability to meet project milestones and deadlines while working on concurrent projects and juggling multiple priorities
• Commitment to a collaborative environment with professionalism, integrity, passion, and accountability

Responsibilities

• Deliver engaging trainings across classroom and online environments (primarily in person).
• Maintain a strong understanding of the SPS business model, key players, value chains, personas, and core business challenges.
• Model commitment to a collaborative environment with professionalism, integrity, passion, and accountability.
• Improve training effectiveness by integrating support into routine job functions and providing ongoing mentorship, coaching, and facilitation best practices.
• Translate complex product and technology updates into clear, relevant training materials, equipping Revenue employees to confidently communicate with non-technical audiences.
• Act as project manager for the architecture and execution of training programs, including onboarding, product knowledge, and methodology.
• Influence, advise, and align with leaders, advocates, and key stakeholders to drive adoption and results.
• Remain current on markets, regulations, and professional development opportunities to enhance job knowledge and organizational impact.
• Demonstrate innovation, urgency, and hands-on accountability with an unwavering commitment to empowering SPS employees.

Benefits

• SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level