Training Facilitator

Centerfield

1d • Remote

About The Position

Supercharged customer acquisition. Centerfield delivers outcome-based digital marketing solutions and personalized omnichannel experiences for the world’s leading brands. Powered by our proprietary Dugout platform, Centerfield acquires customers at scale for leading residential service, insurance, e-commerce, and B2B brands. Centerfield’s digital experiences and digital brands, such as Business.com and BroadbandNow.com, reach more than 150 million in-market shoppers annually. Centerfield is headquartered in Silicon Beach and is proud to be recognized by Built in LA as a Best Place to Work in Los Angeles.

The Training Facilitator will provide Insurance facilitation and support (Medicare) to learners to support their understanding of learning requirements, learning management practices, and learning systems. To be successful in this role, you should be familiar with various educational techniques for distinct roles and skill sets. You will ensure our work environment helps employees develop their skills and fosters career advancement.

Requirements

• Prior experience using a Learning Management System within a training or enablement environment to deliver, track, and manage learner progress.
• Must have previous facilitation experience in call center sales environments and working knowledge of system processes to ensure successful delivery of training
• Proven experience as a virtual facilitator or similar role, with a strong understanding of online facilitation best practices.
• Experience in Medicare
• Excellent verbal, written, and calendar maintenance skills with experience in creating and conducting effective presentations
• Ability to employ effective engagement techniques to transfer ownership of the learning experience to the participants
• Detail-oriented and exhibit proficiency in follow-up and time management skills
• Have good attendance and a flexible schedule to train in hours that meet business needs
• Ability to utilize an innovative approach to facilitation through knowledge of adult learning methodologies
• 2+ year experience in designing and developing training content
• Experience with Microsoft and Google Suite
• Active Health Insurance License
• Up to date on Continuing Education Coursework

Nice To Haves

• Prior call center leadership experience
• Corporate Trainer Certified (Preferred)
• College Degree (Preferred)

Responsibilities

• Providing virtual facilitation and adult learning subject matter expertise on special projects to help deliver on key initiatives
• Facilitate virtual training for designated licensed and/or non-licensed agents with the ability to deliver, project, and motivate trainees through effective training methodologies, both in group and individual settings
• Communicate effectively, both orally and in writing, with managers, colleagues, and other departments
• Plan and conduct activities for a balanced program of instruction that meets the needs of adult learners
• Prepare instructional materials and presentations
• Cross-collaboration with various stakeholders to identify training needs, identify performance gaps, and implement training best practices to ensure alignment with company needs
• Develop new or modify existing content that includes clear objectives for all trainings, workshops, activities, and projects
• Provide a positive environment and manage group conduct to promote active engagement of participants in the learning process
• Responsible for training and enabling agents to meet or exceed baseline sales performance metrics and key performance indicators.
• Track metrics and performance of new hires
• Participates in crafting learning resources, including e-learning modules, guides, assessments, etc.
• Assists with assessing training needs; plans or participates in developing training course objectives based on departmental needs.
• Incorporate engaging learning practices through role plays, informal and formal checks, assessments, and measurements to ensure learning retention
• Monitor trainees’ progress through the program, emphasizing actionable knowledge transfer
• Manage the training room to ensure the best learning environments for diverse learners
• Create and maintain an effective learning environment through facilitative leadership

Benefits

• Competitive salary + generous quarterly bonus
• Unlimited PTO – take a break when you need it!
• Industry-leading medical, dental, and vision plans + generous parental leave
• 401(k) company match plan – fully vested on day 1
• Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
• Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
• Career growth – we enjoy promoting from within!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed