Lead Trade Operations Administrator

RBC•Toronto, ON

5d•Onsite

About The Position

As a Lead Trade Operations Administrator, you will be responsible for smooth execution of the day-to-day activities for the Receivables Finance Operations team. The job requires a high degree of understanding in Trade operations in terms of technical knowledge, through understanding of International Chamber of Commerce (ICC) published rules as well as Internal Controls including international sanctions and Financial Crime Risks. This role will also include monitoring of workflow management tools, facilitating optimal resource planning to ensure delivery of superior customer service.

Requirements

Knowledge of accounting and cash flow
Advanced knowledge of Microsoft Excel including lookups and macros
Strong interpersonal and communication skills
Customer service oriented
Strong attention to detail, analytical and problem-solving skills
Excellent time management and prioritization skills
Ability to work effectively both independently and within a team environment

Nice To Haves

Previous experience with trade finance products, operations, trade cycle and International Chamber of Commerce (ICC) rules and regulations is strongly preferred
Post-secondary education in business or related field
Certified Trade Finance Professional (CTFP), Certified Documentary Credit Specialist (CDCS) or other relevant professional designation
Good understanding of operational risk related to the underlying trade transactions
Knowledge of AML and sanction risk related to trade finance transactions

Responsibilities

Process funding and remittance allocation transactions and apply all compliance controls
Reconcile client ledgers and monitor overdues
Sample and validate transactions to ensure that the receivables are valid taking into consideration all compliance – AML and Sanctions guidelines
Deliver excellent customer service and provide top quality trade services/solutions to customers
Ensure that the customer is at the heart of everything we do both personally and as an organization by driving a customer centric culture
Monitor service quality standards and set benchmarks for high performance
Monitor operational performance based on key metrics like Service Level Agreements, quality, operational losses and basis which we take appropriate action and escalating where appropriate
Proactively identify problems and effectively work to resolve them sharing best practices with other Trade and Receivable Finance teams