Lead Therapist - PHP/IOP

Rogers Memorial Hospital•Appleton, WI

About The Position

The Lead Therapist promotes teamwork and serves as a resource to the multidisciplinary team in patient care. The role works directly with behavior specialists and therapists to train, coach, consult with, and support assigned staff. It oversees the development, coordination, and facilitation of social services for patients and families, collaborates with site operational and clinical leadership, and provides direct patient care and social services as needed. The Lead Therapist provides clinical staff oversight, supports timely and effective patient care from admission through discharge, coordinates staffing coverage, contributes to staff development and evaluation, and participates in recruitment, orientation, supervision, and quality improvement. The role also conducts medical record audits, supports compliance with organizational and external requirements, participates in outreach and community activities, and promotes a professional, respectful, solution-focused team environment.

Requirements

Master’s degree in Psychology, Social Work, or a related field from an accredited school of Social Work, Professional Counseling, or Family Therapy.
Minimum of two years’ experience in health care and at least two years in a psychiatric setting are preferred.
Full, independent licensure in the state of practice as an LPC, LMFT, LCSW, or equivalent, such as LPCC or LMHC.
A substance abuse specialty authorization applicable to the state of employment is required.
Working knowledge of therapeutic interventions and techniques for all age groups, and of human growth and behavior.
American Red Cross Professional Rescue certification required within 30 days of hire, with recertification every two years.
Formal training in management of the aggressive patient (NCI) required within 60 days of hire, with annual recertification.
Attend mandatory in-services and other in-services relevant to the position.
Meet educational requirements and related obligations for the program/unit license and regulatory requirements governing the program(s).

Nice To Haves

For programs requiring substance-use credentialing, A SAC-IT, SAC, or CSAC credential is preferred in Wisconsin.

Responsibilities

Collaborate with site leadership to provide oversight and resources for clinical staff.
Oversee effective planning and patient care from admission through discharge, ensuring tasks are completed in a timely manner.
Ensure staff scheduling and coverage needs are met.
Collaborate with the Director/Manager of Operations to establish and communicate goals aligned with job duties, program requirements, and the system’s mission; evaluate and report progress.
Participate in staff evaluations and provide objective coaching and feedback to employees.
Promote teamwork by participating in workload completion and accepting patient assignments.
Involve the Director/Manager of Operations when employee-related issues arise and assist employees with professional growth.
Participate in department and multidisciplinary meetings, communicate in a timely manner, and help resolve problems.
Collaborate in developing and implementing regular staff oversight; follow cases and provide feedback to improve quality of care.
Participate in orientation and supervision of new staff and student interns, and document supervision content and improvement goals.
Provide patient care, including group, individual, and/or family therapy as needed, and accept patient assignments and coverage requests.
Participate in interdisciplinary staffing and be prepared to discuss each patient’s progress.
Audit medical records to identify deficiencies and improve quality and consistency of care; ensure deficiencies in documentation, assessments, and required forms are resolved promptly.
Audit 20% of charts based on daily census for all programs; record results and recommend improvements related to errors or quality trends.
Provide audit-related feedback, education, and observations to staff and the Director/Manager of Operations and Clinical Director/Supervisor.
Assist with recruitment and conduct comprehensive, fair interviews that support timely hiring decisions.
Participate in system marketing and outreach activities, customer feedback processes, outreach visits, educational talks, and community events as appropriate.
Promote respectful, honest, direct communication and active listening; support change and remain open to others’ ideas and perspectives.
Use emotional intelligence to communicate effectively and develop leaders and staff.
Ensure team members follow Rogers policies and procedures, promote department goals and the system’s mission, communicate goals, and demonstrate measurable achievement.
Maintain department policies and procedures and educate new staff on applicable regulations and requirements as directed.
Resolve peer issues in a positive, calm, solution-focused manner; collaborate with Human Resources on conflict resolution and investigations.
Understand budget variances and their impact on the department, and provide leadership guidance that can influence departments across Rogers.
Incorporate applicable external agency requirements and guidelines, including Joint Commission and State of Wisconsin requirements.
Participate in Rogers committees, performance improvement meetings, and team projects as directed.
Demonstrate punctuality, preparedness, effective communication, organization, professionalism, timely responses, and appropriate professional attire.
Attend mandatory and position-relevant in-services and meet educational and other obligations related to program or unit licensure requirements.