Lead Therapist - PHP/IOP

Rogers Behavioral Health•Appleton, WI

About The Position

The Lead Therapist promotes teamwork and serves as a resource to the multidisciplinary patient-care team. The role works directly with behavior specialists and therapists to train, coach, consult with, and support assigned staff. It oversees the development, coordination, and facilitation of social services for patients and their families, collaborates with site operational and clinical leadership, and provides direct patient care and social services as needed. The Lead Therapist provides oversight of clinical staff, patient-care planning from admission through discharge, staff scheduling and coverage, staff development and evaluation, supervision and orientation, and quality-of-care improvement. The role also provides therapy, reviews patient records, supports recruitment and community outreach, and helps maintain department policies and regulatory compliance. The position requires professional communication, organization, punctuality, and a solutions-focused approach.

Requirements

Master’s degree in Psychology, Social Work, or a related field from an accredited school of Social Work, Professional Counseling, or Family Therapy.
Full, independent licensure in the state of practice as an LPC, LMFT, LCSW, or equivalent (for example, LPCC or LMHC).
Working knowledge of therapeutic interventions and techniques for all age groups and of human growth and behavior.
American Red Cross Professional Rescue certification within 30 days of hire, with recertification every two years.
Formal training in management of the aggressive patient (NCI) within 60 days of hire, with annual recertification.
Attendance at mandatory and relevant in-services and fulfillment of education and related obligations for the program/unit license and applicable regulations.

Nice To Haves

At least two years of healthcare experience and at least two years in a psychiatric setting; listed as preferred.
For programs requiring substance-use credentialing, SAC-IT, SAC, or CSAC in Wisconsin is preferred.

Responsibilities

Collaborate with site leadership to provide oversight and resources for clinical staff.
Oversee effective, timely patient-care planning from admission through discharge and ensure staff scheduling and coverage needs are met.
Collaborate with the Director/Manager of Operations to establish and communicate goals consistent with role duties, program requirements, and the system’s mission; evaluate and report on progress.
Participate in staff evaluations, provide coaching and feedback, and support employees’ professional growth.
Promote teamwork by participating in workload completion and accepting patient assignments and coverage requests.
Address employee-related issues with the Director/Manager of Operations and collaborate with Human Resources on conflict resolution and investigations.
Participate in department and multidisciplinary meetings, communicate in a timely manner, and help resolve problems.
Develop and implement regular staff oversight; follow cases and provide feedback to improve the quality of care.
Participate in orientation and supervision of new staff and student interns, and track and log supervision content and improvement goals.
Provide patient care, including group, individual, and/or family therapy as needed; participate in interdisciplinary staffing prepared to discuss patient progress.
Conduct medical-record audits to identify deficiencies and improve care quality and consistency; audit 20% of charts based on daily census for all programs.
Ensure deficiencies in medical-record documentation, assessments, and required forms are resolved immediately; record audit results and recommend improvements for error or quality trends.
Provide audit feedback, education, and observations to staff and the Director/Manager of Operations and Clinical Director/Supervisor.
Assist with recruitment and conduct comprehensive, fair interviews that support timely hiring decisions.
Participate in system marketing and outreach activities, customer feedback processes, outreach visits, educational talks, and community events as directed and in collaboration with relevant colleagues.
Promote a respectful, honest team atmosphere through direct communication, active listening, openness to change and others’ viewpoints, and effective use of emotional intelligence.
Ensure team members follow Rogers policies and procedures; promote department goals and the organization’s mission, maintain department policies and procedures, and demonstrate measurable goal achievement.
Educate new staff about applicable regulations and requirements as directed, including requirements from external agencies such as The Joint Commission and the State of Wisconsin.
Maintain an understanding of budget variances and their effects, and provide leadership guidance across departments.
Participate in Rogers committees, performance-improvement meetings, and team projects as directed.
Demonstrate punctuality, preparedness, effective communication, organization, timely responses and task completion, professionalism, and a positive, solutions-focused approach; communicate concerns and proposed solutions and wear appropriate professional attire.
Attend mandatory and position-relevant in-services and fulfill education and other obligations related to licensure and program or unit regulatory requirements.