Lead Therapist

Auberge Collection•Dallas, TX

About The Position

The Lead Therapist serves as the service leader for the Wellbeing (Spa) team while continuing to provide exceptional massage and body treatments. The role leads by example, ensuring treatment excellence, luxury service standards, and operational consistency while mentoring fellow therapists and supporting spa leadership in daily operations. The Lead Therapist provides attentive guest care before, during, and after treatments; prepares treatment rooms to guest preferences and property standards; performs individualized massage and body treatments; and ensures guest comfort, privacy, and safety. The role maintains treatment-room and public-area cleanliness, sanitation, supplies, and presentation, and maintains accurate treatment and guest-preference records. It also promotes wellbeing services and products, follows operational policies and treatment protocols, and communicates guest or staff concerns promptly to leadership. As the senior therapist and daily resource for the treatment team, this position mentors newly hired therapists and assists Wellbeing Leadership with coaching, training, and maintaining consistent treatment standards, technical skills, and guest satisfaction. The role supports teamwork and a positive work environment and requires a flexible schedule, including weekends and holidays, with a commitment to working a minimum of 4–5 days per week.

Requirements

Minimum of 4–5 years of experience as a licensed Massage Therapist or Esthetician.
Valid Massage Therapist and/or Esthetics State License required.
Strong knowledge of massage and bodywork techniques.
Strong communication and guest service skills.
Professional appearance and demeanor required at all times.
Passion for wellness and the healing arts.
Ability to work a flexible schedule, including weekends and holidays.
Commitment to a minimum of 4–5 days per week, including weekends.

Nice To Haves

Experience in a luxury spa or hotel wellbeing environment.
Demonstrated leadership and prior lead/senior therapist experience.
CPR/First Aid certification.
Bilingual abilities.

Responsibilities

Greet guests warmly, escort them to and from treatment rooms, and provide attentive care before, during, and after treatments.
Prepare treatment rooms according to guest preferences and client specifications while adhering to wellbeing and property service standards.
Perform massage and body treatments tailored to individual guest needs.
Ensure guest comfort, privacy, and safety at all times.
Provide personalized, consistent, high-quality service while maintaining professional ethics.
Set up, clean, sanitize, and restock treatment rooms between services and maintain adequate supplies.
Maintain the cleanliness and presentation of wellbeing public areas, including relaxation lounges, hallways, reception-adjacent spaces, locker rooms, showers, and restrooms.
Monitor common areas, replenish towels, water, amenities, and guest supplies, and address or report cleanliness, maintenance, or safety concerns.
Uphold sanitation and sterilization standards in compliance with applicable regulations and spa policies and procedures.
Maintain accurate records of treatments and guest preferences as required.
Promptly communicate guest concerns, incidents, complaints, misconduct, or staff-related occurrences to leadership.
Promote and educate guests on wellbeing services, treatments, sessions, retail products, programs, promotions, and discounts, and recommend appropriate treatments when suitable.
Follow wellbeing operational policies, procedures, treatment protocols, and brand standards.
Attend, participate in, and support spa training and staff meetings.
Serve as the senior therapist and daily resource for the treatment team, leading by example through professionalism, treatment quality, and guest service.
Mentor newly hired therapists during onboarding and training, including guidance on treatment protocols, draping techniques, service timing, and guest communication.
Assist Wellbeing Leadership with coaching therapists, identifying training opportunities, and ensuring consistent treatment standards, technical skills, and guest satisfaction.
Foster teamwork, collaboration, and a positive work environment.