Lead Testing Services Proctor/ Test Adminstrator

Ivy Tech Community College • East Chicago, IN

1d • Hybrid

About The Position

Lead Proctors will administer various types of academic and placement testing and pre-employment and skills assessments to corporate individuals, as well as certification exams to qualified candidates. They must exhibit thorough knowledge and understanding of all testing center policies, procedures, materials, and available assessments and certifications offered. Additionally, Lead Proctors will assist the manager with training, scheduling, and other duties related to assessment and certification as assigned. The role requires the ability and willingness to travel to all Lake County campus locations/sites of East Chicago, Gary, and Crown Point, as well as external agencies as directed by the manager.

Requirements

• Must be 21 years of age or older.
• Associates degree, or 1-2 years relevant work experience.
• Strong organizational skills, ability to manage and coordinate multiple tasks.
• 1-2 years of excellent communication and customer service experience.
• Proficient in Microsoft Office and ability to learn new software.
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and customers in which every individual feels respected and valued.

Nice To Haves

• Travel may be required at times.

Responsibilities

• Handle off-site testing administration.
• Coordinate testing administration with career development programs.
• Handle testing administration within Lake County Campus locations.
• Perform testing center updates.
• Proctor virtual requests as needed.
• Perform systems checks for proctor stations and third-party vendor platforms.
• Provide certification, assessment, and distance education exam administration according to designated proctor policies and procedures.
• Assist in occasional off-site testing as needed.
• Complete all required high-stakes exam proctor training and stay current with exam protocol changes.
• Assist manager in training testing center staff.
• Provide limited hardware and software troubleshooting, including calls to testing company technical support services when problems arise.
• Maintain accurate records of all assessment services provided and provide this information to appropriate college offices on a timely basis.
• Adjust testing procedures for individuals according to documentation by the Special Needs Counselor prior to testing sessions.
• Assist with organizing and scheduling Center activity.
• Respond to customer questions and concerns.
• Maintain a thorough knowledge of testing center exams, materials, activities, policies, and procedures.
• Maintain a clean, organized, fully stocked with supplies assessment and certification center at all times.
• Participate in major campus events such as, but not limited to, the commencement ceremony.
• Conduct all responsibilities within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Benefits

• Multiple medical plan options paired with a Health Savings Account with a generous employer contribution
• Dental plan with no-cost preventive services and coverage for orthodontia
• Vision plan with low-cost exams and allowances for glasses or contact lenses
• Employee Assistance Program offering no-cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources
• Wellness program with opportunities to earn $250 in Wellness Rewards
• Flexible Spending Accounts for healthcare (limited purpose) and dependent care
• 10% employer retirement contribution, fully vested after two years
• Basic life insurance equal to annual salary paid by the College, with optional supplemental coverage
• Short-term and long-term disability benefits
• Fee remission for employees, spouses, and dependent children
• Tuition assistance for undergraduate, graduate, and doctoral programs
• Paid professional development opportunities
• Generous paid time off, including vacation, sick leave, holidays, and winter recess
• Flexible work arrangements where available
• Paid childbirth recovery leave (8 weeks)
• Paid parental leave (4 weeks)
• Eligibility for Public Service Loan Forgiveness
• Additional discounts on gym memberships, transportation, and various retail services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree