Lead Tennis Attendant

Four Seasons Hotels and Resorts • Lanai City, HI

4d • $23 • Onsite

About The Position

The Lead Tennis Attendant oversees daily tennis facility operations while delivering exceptional guest service in a luxury resort setting. This role welcomes and assists guests with court reservations, equipment, ball machines, and amenities, while ensuring a seamless tennis experience through attentive service, operational oversight, and leadership of the Tennis Attendant team.

Requirements

• Successful candidate must possess legal work authorization in United States
• Holidays and weekends availability is required.
• Ability to stand for extended periods, lift up to 50 lbs, and push/pull as needed during shifts

Nice To Haves

• Passion for excellence
• Infuses enthusiasm into everything they do
• Knowledge of the Resort
• Exemplifying the Golden Rule in each interaction
• Knowledge of tennis and pickleball programs
• Knowledge of resort offerings
• Knowledge of local experiences

Responsibilities

• Welcome guests and provide exceptional service throughout their tennis experience by assisting with court reservations, equipment, amenities, and facility orientation while ensuring comfort and satisfaction
• Manage daily tennis facility operations, including court setup and breakdown, cleanliness of indoor and outdoor areas, retail shop organization, and replenishment of towels, beverages, and guest amenities
• Handle reservations, guest inquiries, and phone communications in accordance with service standards, while maintaining accurate guest profiles and reservation records
• Serve as the Lead Tennis Attendant by training, guiding, and supporting Tennis Attendants, ensuring consistent service delivery, operational efficiency, and adherence to luxury hospitality standards
• Develop comprehensive knowledge of tennis and pickleball programs, resort offerings, and local experiences to provide informed recommendations and personalized guest interactions
• Anticipate guest needs, resolve concerns promptly and professionally, and build rapport with returning guests through attentive, personalized service and guest recognition

Benefits

• Hourly Rate: $23.22
• 100% Employer contributed Medical, Dental, and Vision benefits
• Competitive wages and other benefits (Retirement Plan, Wellness Credit, etc) as well as Paid Time Off & Holiday Pay
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary stays and exclusive discounts at Four Seasons Worldwide
• Complimentary Employee Meals & Dry Cleaning for Employee Uniforms
• Owner subsidized on-island housing, inter-island airfare to Oahu and other resources
• Comprehensive learning and development programs to help you master your craft
• Energizing Employee Culture where you are encouraged to be your true self!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed