Lead Teller - Covington
About The Position
The Teller is the primary contact for most customers who enter the bank. How the teller interacts with customers will, to a significant degree, determine the image of the bank. The teller is responsible for demonstrating exceptional customer interaction while efficiently and accurately completing customer transactions. The Teller is also responsible for demonstrating an accurate knowledge of the bank’s products and services. The Teller will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in action, words and deeds. In addition, the Lead Teller is responsible for coaching and developing tellers, maintaining a sales and service culture within the office, collaborating with the Branch Manager / Assistant Branch Manager in the administration of the office lobby and ensuring strict adherence to regulations. The Lead Teller directs the efficient and smooth operation of the teller department and will also complete certain management reports.
Requirements
- High School graduate with equivalent work and skill experience.
- Must have a basic knowledge of the bank's products and services.
- Must have a willingness to serve.
- Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
- Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
- Project a professional image by adhering to guidelines in the employee handbook.
- Must be able to collect, research, and analyze information skillfully.
- Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
- Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
- Must be able to identify and interpret trends in financial data.
- Must have a working knowledge of compliance guidelines for the bank and the industry.
Nice To Haves
- One-year prior work experience in the same or related position preferred.
Responsibilities
- Coaching and developing tellers
- Maintaining a sales and service culture within the office
- Collaborating with the Branch Manager / Assistant Branch Manager in the administration of the office lobby
- Ensuring strict adherence to regulations
- Directing the efficient and smooth operation of the teller department
- Completing certain management reports
- Demonstrating exceptional customer interaction
- Efficiently and accurately completing customer transactions
- Demonstrating an accurate knowledge of the bank’s products and services
- Supporting the bank's strategic goals, vision, mission, core values, service standards and service philosophy in action, words and deeds
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
