Lead (Head) Teller

Current•Randallstown, MD

2h•Onsite

About The Position

With minimal supervision, manages the teller line. A service professional with a passion to exceed the expectations for every member, every time. Guide and advises tellers in the efficient and accurate handing of member needs. Strong member service skills when solving problems, resolving teller issues and helping with complex work-related matters. Proficient in all teller transactions using a computer and when needed perform teller duties including ATM settlement process. Ensure a high level of accuracy in all teller transactions including watchfulness for counterfeit monetary instruments. Functional knowledge of the platform side. Coaches and trains employees on the teller line to optimum performance. Manages branch in absence of Branch management.

Requirements

High School Diploma Required or General Education Degree (GED) in lieu of High School Diploma Required
36 Months Teller Experience Required
36 Months Sales/Customer Service Experience Required
Proficient in ATM, TCD and Branch Settlements.
Proficient in problem resolution; teller differences, member inquiries and departmental inquiries.
Must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals.
Regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear.
Occasionally required to stand, walk, reach with hands and arms and stoop or kneel.
Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects.
Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Nice To Haves

Associates Degree Preferred
Functional knowledge of the platform side.

Responsibilities

Manages the teller line with minimal supervision.
Guides and advises tellers in efficient and accurate handling of member needs.
Solves problems, resolves teller issues, and assists with complex work-related matters.
Performs teller duties, including ATM settlement process.
Ensures a high level of accuracy in all teller transactions, including watchfulness for counterfeit monetary instruments.
Coaches and trains employees on the teller line to optimum performance.
Manages the branch in the absence of Branch management.