Head Teller

TruPoint Bank•Pullontown, VA

8h•$33,280 - $37,440•Onsite

About The Position

The Head Teller will be responsible for all teller functions as well as overseeing the performance of the teller staff to ensure service standards are being maintained. The individual will maintain and monitor the vault position and oversee the supply of necessary documents to conduct business. The Head Teller will be responsible for following bank policy and procedures to ensure the safety and security of employees, customers, and bank assets.

Requirements

High School Diploma or Equivalent
Previous Teller Experience Required
Computer proficiency
Excellent verbal and written communication skills
Ability to maintain strictest level of confidentiality
Effective problem solving and decision-making skills
Leadership skills
Displays a positive attitude

Responsibilities

Perform all teller functions.
Supervise the teller staff to ensure excellent customer service with an emphasis on confidentiality.
Be proactive in initiating activities to strengthen customer relationships, build a positive community image, foster teamwork, and strengthen employee morale.
Maintain and monitor the total cash position of the branch and ensure it is in compliance with established policies.
Maintain a sufficient supply of necessary documents to conduct financial transactions and ensure that all equipment is in good working order.
Manage staff levels and schedules to ensure efficient teller support for the branch.
Ensure that all teller functions comply with bank policies, procedures, and guidelines.
Assess customer needs and refer customers to the appropriate product specialist. In addition, provide coaching to the teller staff to do the same.
Ensure that all operational and administrative tasks are completed within the bank’s policies, procedures, and guidelines.
Monitor and observe customer transaction activities to minimize risks and exposure to loss.
Effectively communicate branch and bank objectives with staff members. This includes upward and downward communication as necessary.
Be responsible for individual professional development as well as coaching and developing staff members.
Be a proactive participant in marketing, sales campaigns, business development, and relationship building efforts that relate to the assigned location or the bank as a whole.
Be responsible for full compliance with all policies, procedures, rules, and regulations.
Maintain a strict level of confidentiality.
Perform various other duties as may be assigned.