Lead Teller

NATIONAL BANK OF COMMERCE•Hermantown, MN

1d•$23 - $29•Onsite

About The Position

Across Minnesota and Wisconsin, National Bank of Commerce is making a difference in the financial lives of the people, communities, and businesses we serve. We exist to help our customers accomplish more than they could on their own. Join our team of creative and accomplished professionals and help us make more possible. The Lead Teller guides a high‑performing team dedicated to delivering exceptional customer service and operational excellence. This role blends hands‑on leadership with daily oversight of teller performance, coaching staff to strengthen customer relationships, deepen product knowledge, and consistently execute the branch’s customer experience strategy. You will serve as a resource for escalated customer interactions, model professionalism under pressure, and ensure your team is equipped to provide accurate, efficient, and friendly service. In addition to leading people, this position is responsible for maintaining the integrity of branch operations. This includes ensuring compliance with all bank policies, procedures, and regulatory requirements, including, but not limited to the BSA/AML program; managing cash controls and audits; approving overrides and exceptions; and safeguarding the security of cash, systems, and vault access. The Lead Teller plays a key role in fraud prevention, operational accuracy, and branch readiness, making this position essential to both customer trust and the bank’s continued growth.

Requirements

High school diploma or equivalent required.
Proficient in computer, math, written and oral communication, and interpersonal and organizational skills.
Self-starter who can solve problems and recognize when action is needed.
Excellent Time Management skills.
Must be able to reprioritize the workload as needed.
Ability to multi-task in a fast-paced environment while adapting to changes in processes and workflow.
Demonstrates excellent attention to detail.
Uses sound judgment in decision-making.
Ability to work independently while supervising others.
An ability to effectively train others by adapting to the trainee's learning style.
Required to have the ability to lift 25 pounds regularly, up to 50 pounds on occasion, and stand for long periods of time.
Has access to reliable transportation.
Ability to always exhibit NBC core values: Respect, Integrity, Teamwork, and Accountability.

Nice To Haves

Two to three years of bank teller experience preferred.
One year of supervisory/management experience is preferred.

Responsibilities

Guides a high‑performing team dedicated to delivering exceptional customer service and operational excellence.
Blends hands‑on leadership with daily oversight of teller performance.
Coaches staff to strengthen customer relationships, deepen product knowledge, and consistently execute the branch’s customer experience strategy.
Serves as a resource for escalated customer interactions.
Models professionalism under pressure.
Ensures the team is equipped to provide accurate, efficient, and friendly service.
Maintains the integrity of branch operations.
Ensures compliance with all bank policies, procedures, and regulatory requirements, including, but not limited to the BSA/AML program.
Manages cash controls and audits.
Approves overrides and exceptions.
Safeguards the security of cash, systems, and vault access.
Plays a key role in fraud prevention, operational accuracy, and branch readiness.