Lead Teller - PAY STARTING AT $19/HR+ DOE

North Shore Bank•Pewaukee, WI

4d•Onsite

About The Position

North Shore Bank is dedicated to championing its customers, empowering them to bank their best life, and supporting the community. As a mutual company, the bank's sole focus is on providing high-touch service to customers and employees, and supporting local communities. This role is for a company that places long-term growth ahead of short-term profits, values putting customers first, creative problem-solving, respect, integrity, and being true to one's word. The Lead Teller is responsible for the coordination of the fixed activities of the Branch, performs office and administrative duties, resolves problems, and actively cross-sells bank products and services. They support and demonstrate the customer service standards set by North Shore Bank and act in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers to support multiple branch locations.

Requirements

High school diploma or equivalent.
One year bank-related operational support experience.
Demonstrated customer service abilities.
Demonstrated knowledge of financial concepts.
Effective verbal and written communication skills, including listening skills.
Ability to function within an environment of potential distractions and interruptions, requiring the ability to remain focused and manage priorities and details.
Ability to direct the work of others and provide constructive feedback.

Nice To Haves

Previous Teller experience preferred.

Responsibilities

Disseminate all operational changes/updates to branch personnel through staff meetings in coordination with the Branch Manager.
Serve customers in a professional, courteous, and efficient manner through prompt handling of all teller functions, ensuring adherence to NSB customer service standards.
Answer questions from prospects or customers and maintain good customer relations, directing customers to appropriate employees for more complex issues.
Handle complex and non-routine inquiries from tellers and customers concerning bank policy and operating procedures, researching and solving customer problems, and referring more difficult situations to the manager.
Ensure standard operating procedures and security procedures are followed, providing guidance and training to branch personnel on operating problems, exceptions, and adjustments.
Safeguard bank assets, both monetary and non-monetary, by adhering to all established policies and procedures.
Initiate equipment service calls and assist with proper records maintenance.
Open and close the branch.
Ensure proper scheduling of staff.
Display good business judgment when waiving fees within established bank guidelines.
Provide performance feedback to the branch manager regarding teller staff.
Identify cross-sell opportunities and make appropriate referrals, cross-selling on a consistent basis.
Make telephone sales calls.
Act as a Personal Banker as needed, selling new or additional products and services that meet customer needs.
Keep current with products, services, promotions, policies, and procedures.
Meet or exceed minimum personal referral goals.
Help tellers be accountable for results to meet branch goals.
Assist with daily sales support as required.
Prepare and implement monthly sales plans.