Lead Teller - Pay Starting at $19+ DOE

North Shore Bank•Norwalk, CT

9d•$19•Onsite

About The Position

North Shore Bank is a mutual company dedicated to helping families thrive, businesses grow, and communities flourish. They focus on providing high-touch service to customers and employees, and supporting local communities, prioritizing long-term growth over short-term profits. They value respect, integrity, and honesty. This role is responsible for coordinating branch activities, performing office and administrative duties, resolving problems, and actively cross-selling bank products and services. The Lead Teller supports and demonstrates customer service standards and acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers to support multiple branch locations.

Requirements

High school diploma or equivalent.
One year bank-related operational support experience.
Demonstrated customer service abilities.
Demonstrated knowledge of financial concepts.
Effective verbal and written communication skills, including listening skills.
Ability to function within an environment of potential distractions and interruptions, requiring an ability to remain focused and manage priorities and details.
Ability to direct the work of others and provide constructive feedback.

Nice To Haves

Previous Teller experience preferred.

Responsibilities

Disseminate operational changes/updates to branch personnel through staff meetings.
Serve customers professionally, courteously, and efficiently through prompt handling of all teller functions.
Ensure adherence to NSB customer service standards with both internal and external customers.
Answer questions from prospects or customers and maintain good customer relations; direct customers to proper employees for answers to more complex problems and inquiries.
Handle complex and non-routine inquiries by tellers and customers concerning bank policy and operating procedures; research and solve customer’s problems, referring more difficult situations to the manager.
Ensure that standard operating procedures and security procedures are being followed and provide guidance and training to branch personnel on operating problems, exceptions and adjustments.
Ensure that bank assets, both monetary and non-monetary are safeguarded by adhering to all established policies and procedures.
Initiate equipment service calls; assist with proper records maintenance.
Open and close the branch.
Ensure proper scheduling of staff.
Display good business judgment when waiving fees within established bank guidelines.
Give performance feedback to branch manager regarding teller staff.
Identify cross-sell opportunities; make appropriate referrals and cross-sell on a consistent basis.
Make telephone sales calls.
Act as a Personal Banker as needed, selling new or additional products and services that meet customers' needs.
Keep current with products, services, promotions, policies and procedures.
Meet or exceed minimum personal referral goals.
Help tellers be accountable for results to meet branch goals.
Assist with daily sales support as required.
Prepare and implement monthly sales plans.