Lead Teller - Mauldin

Truliant Federal Credit Union•Mauldin, SC

4d•Onsite

About The Position

Truliant Federal Credit Union is seeking a Lead Teller I to help keep daily teller operations running smoothly while coaching the team to create consistent, accurate, and meaningful member experiences. This role is a great opportunity for someone who enjoys being a hands-on leader, supporting others, and making a visible impact in the branch. In this role, you’ll help lead the day-to-day teller experience by supporting team members, reinforcing service standards, and ensuring transactions and branch cash processes are handled accurately and consistently. You’ll serve as a role model for excellent member service, help resolve member account concerns with care and confidentiality, and provide leadership support when management is not available.

Requirements

Strong understanding of standard financial services concepts, practices, procedures, regulations, and compliance requirements.
Clear verbal and written English communication skills for member, team, and leadership interactions.
Ability to resolve member complaints, coach others, and support consistent member service standards.
Good arithmetic skills and the ability to monitor transactions, balancing, cash limits, and related branch controls with accuracy.
Basic personal computer skills and the ability to understand Credit Union business processes.
Strong organization, attention to detail, flexibility, and ability to shift priorities with minimal supervision.
Ability to work well under pressure in a goal-oriented environment while maintaining confidentiality and discretion.
Strong commitment to providing excellent service to Truliant’s members.
High school diploma or equivalent is required.
Comfort leading by example, giving coaching and feedback, and helping the teller team stay aligned with policies, service expectations, and branch priorities.

Nice To Haves

2+ years of teller or branch operations experience in the financial services industry.
Previous supervisory experience or experience mentoring team members.
Previous sales experience, especially in a service focused environment.
An associate degree or higher.
Comfort training others on policies, procedures, operational changes, and member service expectations.
Bilingual Spanish/English preferred

Responsibilities

Coach, mentor, and encourage teller team members so they can contribute to branch goals and deliver strong member service.
Support accurate teller operations, including balancing standards, cash audits, vault cash, cash dispensing equipment, night depository processing, and related controls.
Help the team follow Credit Union policies, security procedures, check hold standards, member identification procedures, and operational updates.
Collaborate with branch management, support new policy and procedure training, assist with team development conversations, and step in to serve members whenever the branch needs additional support.