Lead Teller - Vista Lakes

FAIRWINDS Credit Union•Orlando, FL

4d•Onsite

About The Position

As a Lead Member Service Representative for the Vista Lakes branch, you will be the first step in helping our members live financially free! Your role involves leading daily teller line operations, including scheduling, transaction support, on-the-job training, and performance monitoring to ensure efficient, accurate, and consistent service delivery. You will act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing. You will serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures. You will drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services to support members' financial goals. You will execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded. You will remain fully up to date on operational procedures, systems, and all product/service offerings. You will act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels. You will also assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting. Additionally, you will support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access.

Requirements

Strong performance and a desire to grow in a leadership role.
Experience supporting branch operations or leading a team, with a deep understanding of teller functions and credit union procedures.
A proven track record of delivering excellent member service while driving referrals and deepening relationships.
Confident, consistent, and capable of making decisions independently while knowing when to escalate.
Natural leader and coach; skilled at motivating others, providing feedback, and helping teammates succeed.
Highly organized with a strong attention to detail.
Demonstrates sound judgment and takes pride in being a dependable, go-to resource in the branch.
Adaptable and solutions-oriented, always ready to jump in wherever needed to support the team.

Responsibilities

Lead daily teller line operations — including scheduling, transaction support, on-the-job training, and performance monitoring — to ensure efficient, accurate, and consistent service delivery.
Act as Manager On Duty in the absence of the Branch or Assistant Branch Manager, handling branch opening/closing and end-of-day balancing.
Serve as the first point of contact for operational questions and issues, resolving concerns quickly while maintaining compliance with policies and procedures.
Drive member engagement through consultative conversations, uncovering needs and recommending appropriate products and services to support members' financial goals.
Execute daily coaching and development of MSRs to ensure performance expectations are consistently met or exceeded.
Remain fully up to date on operational procedures, systems, and all product/service offerings.
Act as the primary custodian of credit union assets, performing internal control checks and managing branch cash levels.
Assist or serve as ATM custodian, ensuring functionality, cash levels, and reporting.
Support members with all account services, including cash handling, official checks, money orders, savings bond orders, and safe deposit box access.

Benefits

11 paid holidays
Generous paid time off
6% 401(k) match
$700 annual contribution to Health Savings Account
Comprehensive maternity leave program
Medical, dental, vision, disability, and life insurance
Leadership development
Tuition assistance
Advancement opportunities
Rewards for financial wellness through Debt Free Club and Dave Ramsey’s SmartDollar program