Lead Teller
About The Position
Under the direction of branch management, the Lead Teller will perform a variety of duties related to all phases of cash handling, operational tasks, transaction approvals, customer service, product knowledge, sales, and telemarketing. The Lead Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank’s customer service standards. The Lead Teller must be willing to perform telemarketing calls and conduct outside sales when needed. The Lead Teller must have knowledge of sales, customer service and cash handling. The Associate must be a self-starter and efficient in time management. The Lead Teller must dress in professional attire and must be flexible in scheduling and available/willing to work weekends.
Requirements
- Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority
- Previous cash handling experience
- Sales and customer service experience in a customer-faced environment
- Willingness to perform telemarketing duties as assigned
- Excellent verbal and written communication skills
- A professional appearance is required
- Experience working in a Windows-based computer environment, working knowledge of Microsoft Office
- High School Diploma or GED required
Nice To Haves
- 2 years of banking experience or equivalent preferred
- College degree preferred
Responsibilities
- Perform all teller transactions
- Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards
- Explain bank policies and procedures
- Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients
- Meet assigned sales and referral objectives
- Conduct telemarketing and follow-up sales duties when assigned by management
- Understand and be able to accurately communicate deposit products
- Follow bank policies and procedures
- Reconcile cash and all other transactions each day
- Responsible for compliance with applicable Federal Banking Regulations
- Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits
- Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classes
- Accountable for staying current on business-related activities in other areas of the Bank
- Maintain a flexible schedule, including working weekends
- Perform other duties and projects as assigned
Benefits
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA, Dependent Care, Health Savings)
- Employee Stock Ownership Plan (ESOP)
- 401(k) with employer match
- Performance-based bonuses or incentives
- Paid holidays, vacation, and sick time
- Free personal checking and savings accounts
- Home loan rate discounts
- Tuition reimbursement and professional development resources
- On-site gym and discounted health club memberships
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
