Lead Teller I (41932)
SECURITY FINANCIAL BANK•Town of Garden Valley, WI
•Onsite
About The Position
Security Financial Bank (SFB) is seeking a Lead Teller to join our team in our newly remodeled and updated Alma Center location! This is an excellent opportunity for an experienced teller ready to take the next step into a leadership role in a smaller office environment while continuing to deliver exceptional customer service. As a Lead Teller, you’ll supervise a Teller while actively serving customers, ensuring smooth daily operations and a high standard of service. The schedule for this position is Monday-Friday.
Requirements
- High school diploma or equivalent required
- Previous customer service and cash-handling experience required
- Prior banking experience strongly preferred
- Leadership or mentoring experience preferred
- Strong communication, problem-solving, and organizational skills
- Detail-oriented with a high level of accuracy
- Ability to make sound decisions in a fast-paced environment
- Positive, professional attitude with a desire to lead a team
- Comfortable using computers and learning new systems
- Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.
- Must be able to grasp and lift up to 40 pounds infrequently.
- Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).
Responsibilities
- Provide day-to-day leadership, coaching, and support for teller staff
- Assist customers with deposits, withdrawals, and more complex transactions
- Troubleshoot and resolve teller balancing, transaction, and customer issues
- Assist with hiring, onboarding, and training new teller staff
- Support employee development through regular coaching and performance conversations
- Create schedules and ensure proper branch coverage
- Oversee cash operations, including vault, ATM, and cash recyclers
- Order and manage branch cash levels within established limits
- Promote and refer bank products and services
- Ensure compliance with policies, procedures, and banking regulations
- Maintain accurate records for audits and internal controls
Benefits
- A consistent, daytime schedule
- A supportive, inclusive culture that recognizes your contributions
- Paid training and professional development opportunities
- Tuition support for finance/banking courses and certifications
- Saturday shift pay differential (when applicable)
- Comprehensive benefit package
- Paid volunteer time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
