Lead Teller I (42393)

SECURITY FINANCIAL BANK • Black River Falls, WI

2d • Onsite

About The Position

Security Financial Bank (SFB) is seeking a Full-Time Lead Teller to join our team at our Black River Falls Main Street branch location. This is an excellent opportunity for an experienced teller ready to take the next step into a leadership role while continuing to deliver exceptional customer service. As a Lead Teller, you’ll lead the teller team while actively serving customers, ensuring smooth daily operations and a high standard of service. The schedule for this position is Monday-Friday with some possible Saturday morning shifts to support another branch location.

Requirements

• High school diploma or equivalent required
• Previous customer service and cash-handling experience required
• Prior banking experience strongly preferred
• Leadership or mentoring experience preferred
• Strong communication, problem-solving, and organizational skills
• Detail-oriented with a high level of accuracy
• Ability to make sound decisions in a fast-paced environment
• Positive, professional attitude with a desire to lead a team
• Comfortable using computers and learning new systems
• Must be able to stand and walk the majority of the work shift hours to serve customers at the Teller line and drive-up.
• Must be able to grasp and lift up to 40 pounds infrequently.
• Bending, stooping about 5-10% of the workday depending on the day’s job duties (such as vault counts).

Responsibilities

• Provide day-to-day leadership, coaching, and support for teller staff
• Assist customers with deposits, withdrawals, and more complex transactions
• Troubleshoot and resolve teller balancing, transaction, and customer issues
• Assist with hiring, onboarding, and training new teller staff
• Support employee development through regular coaching and performance conversations
• Create schedules and ensure proper branch coverage
• Oversee cash operations, including vault, ATM, and cash recyclers
• Order and manage branch cash levels within established limits
• Promote and refer bank products and services
• Ensure compliance with policies, procedures, and banking regulations
• Maintain accurate records for audits and internal controls

Benefits

• A consistent, daytime schedule
• A supportive, inclusive culture that recognizes your contributions
• Paid training and professional development opportunities
• Tuition support for finance/banking courses and certifications
• Saturday shift pay differential
• Comprehensive benefit package
• Paid volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED