Lead Teller

MidSouth Community Federal Credit Union • Warner Robins, GA

3d • $19 - $24 • Onsite

About The Position

MidSouth Community Federal Credit Union is seeking to hire a talented individual who is driven by the desire to serve others in Warner Robins, Georgia. As the oldest locally-owned financial institution in Middle Georgia, MidSouth Community Federal Credit Union focuses on its members each day -- both external and internal. All team members recognize the importance of Helping People Afford Life and it is at the heart of what we do. The primary role of a Lead Teller (non-exempt, Grade 7) at MidSouth Community FCU is to assist members by offering products and services that would improve the members' financial lives. As a Lead Teller, you will be handling financial transactions, resolving members' problems, and answering questions that cover the MidSouth spectrum of products and services. Also, you would process financial transactions, sell monetary instruments, and educate members on the features and benefits of MidSouth's products and services.

Requirements

• Five or more years of similar or related experience.
• History of satisfactory performance and behavior.
• A high school education or GED.
• Courtesy, tact, and diplomacy are essential elements of the job.
• Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.

Nice To Haves

• Cash-handing or customer/member-facing role that requires a high level of accuracy and attention to detail.
• Adaptable to change and willing to see a task through from beginning to end.
• Able to effectively balance priorities, while maintaining a level of high professionalism and courtesy to all members.

Responsibilities

• Assist members by offering products and services that would improve the members' financial lives.
• Handling financial transactions.
• Resolving members' problems.
• Answering questions that cover the MidSouth spectrum of products and services.
• Process financial transactions.
• Sell monetary instruments.
• Educate members on the features and benefits of MidSouth's products and services.
• Ability to train other Tellers (on the job training).
• Ability to function as backup vault custodian.
• Demonstrated ability to handle complex inquiries and issues successfully.

Benefits

• The Lead Teller position is a full time role, working typically 40 hours weekly.
• There is a Saturday morning rotation for each person in the branch. For this rotation, one person in the branch would be scheduled to work during our open hours of 9 AM to 12 PM on Saturday, and would work a half-day during that week prior.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED