Lead Teller

My Community Credit Union•Midland, TX

2d•Onsite

About The Position

The Lead Teller is responsible for ensuring the smooth and orderly operation of teller lines and daily teller activities. This role supervises and supports teller staff, manages vault and cash dispenser operations, performs audits and balancing, and provides teller overrides within established authority. Lead Tellers actively coach and develop tellers, assist with scheduling and workflow, and partner with branch leadership to maintain compliance, accuracy, and exceptional member service. In addition to leadership duties, the Lead Teller assists members directly with financial transactions, promotes credit union products and electronic services, and helps ensure members are aware of digital banking options such as online banking, mobile apps, Bill Pay, e-statements, and remote deposit capture.

Requirements

Two years of cash handling or related experience (financial institution preferred)
Graduation from an accredited senior high school or equivalent, or GED
Strong leadership, coaching, and communication skills
Excellent customer service skills with a member-focused mindset
Above-average math skills and strong attention to detail
Ability to remain calm, professional, and decisive in high-pressure situations
High integrity and ability to handle sensitive and confidential information

Nice To Haves

Prior lead or supervisory experience preferred

Responsibilities

Ensures friendly, professional, and efficient service across teller operations.
Maintains exceptional accuracy in cash handling, balancing, audits, and reporting.
Owns teller operations, outcomes, and end-of-day/month responsibilities.
Coaches and develops tellers while identifying opportunities to improve workflow and operations.
Serves as a trusted resource and role model, supporting tellers and partnering with branch leadership.
Ensures the smooth and orderly operation of teller lines and daily teller activities.
Supervises and supports teller staff.
Manages vault and cash dispenser operations.
Performs audits and balancing.
Provides teller overrides within established authority.
Assists with scheduling and workflow.
Partners with branch leadership to maintain compliance, accuracy, and exceptional member service.
Assists members directly with financial transactions.
Promotes credit union products and electronic services.
Helps ensure members are aware of digital banking options such as online banking, mobile apps, Bill Pay, e-statements, and remote deposit capture.