Lead Teller

Frost • Mansfield, TX

1d • Onsite

About The Position

The Lead Teller role at Frost is for individuals who are adaptable, embrace change, and excel at solving complex customer problems while delivering exceptional customer service. This position is a leadership opportunity within a company with over 150 years of legacy in financial services, committed to fostering an environment where team members can thrive. As a Lead Teller, you will serve as a subject matter expert, the primary point of contact for tellers and customers, and a guide for new retail team members. The role emphasizes dependability, integrity, empathy, and a genuine care for people, aiming to provide a banking experience that encourages customer loyalty.

Requirements

• Required availability: Monday-Friday: 9:15am-6:15pm, with Rotating Saturdays: 8:45am-1:15pm
• Minimum 6 months teller experience
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to work in a team environment
• Leadership and coaching ability
• Proficient in Microsoft computer application

Nice To Haves

• Cash handling experience

Responsibilities

• Perform the duties of a teller in accepting and recording payments, deposits, and other transactions
• Provide guidance to tellers in complex customer transactions, and training for new tellers
• Ensure adequacy of currency and coin supply
• Balance daily settlements, such as ATM or vault
• Keep informed of changes in services or procedures to educate, inform and earn new relationships through referrals as appropriate
• Handle collections, notes and exchanges
• Responsible to perform cash audits as necessary
• Manage risk and actively practice loss prevention under principal accountabilities
• Remain familiar with applicable policies, laws and regulations, and Bank Secrecy Act policies
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Training classes and leadership development
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees