Lead Teller - Pay Starting at $19+ DOE - Bilingual/Spanish

North Shore Bank•Milwaukee, WI

12d•$19•Onsite

About The Position

North Shore Bank is dedicated to helping families thrive, businesses grow, and communities flourish. They champion their customers and support the community, with employees making the difference. With offices throughout eastern Wisconsin and northern Illinois, they offer a work culture recognized as a Top Workplace thirteen times. As a mutual company, their sole focus is on providing high-touch service to customers and employees, and supporting local communities. They prioritize long-term growth over short-term profits and value respect, integrity, and honesty. This role is responsible for coordinating the fixed activities of the Branch, performing office and administrative duties, resolving problems, and actively cross-selling bank products and services. The Lead Teller supports and demonstrates North Shore Bank's customer service standards and acts in a supervisory capacity in the absence of the Branch Manager. Some Lead Tellers are assigned as Area Lead Tellers to support multiple branch locations.

Requirements

High school diploma or equivalent.
One year bank-related operational support experience.
Demonstrated customer service abilities.
Demonstrated knowledge of financial concepts.
Effective verbal and written communication skills, including listening skills.
Ability to function within an environment of potential distractions and interruptions, requiring the ability to remain focused and manage priorities and details.
Ability to direct the work of others and provide constructive feedback.

Nice To Haves

Previous Teller experience preferred.
Bilingual/Spanish skills.

Responsibilities

Disseminate operational changes/updates to branch personnel through staff meetings in coordination with the Branch Manager.
Serve customers professionally, courteously, and efficiently through prompt handling of all teller functions, ensuring adherence to NSB customer service standards.
Answer customer questions and maintain good customer relations, directing customers to appropriate employees for complex inquiries.
Handle complex and non-routine inquiries from tellers and customers regarding bank policy and operating procedures, researching and solving customer problems, and referring difficult situations to the manager.
Ensure standard operating procedures and security procedures are followed, providing guidance and training to branch personnel on operating problems, exceptions, and adjustments.
Safeguard bank assets by adhering to all established policies and procedures.
Initiate equipment service calls and assist with proper records maintenance.
Open and close the branch.
Ensure proper scheduling of staff.
Exercise good business judgment when waiving fees within established bank guidelines.
Provide performance feedback to the branch manager regarding teller staff.
Identify cross-sell opportunities, make appropriate referrals, and cross-sell consistently.
Make telephone sales calls.
Act as a Personal Banker as needed, selling new or additional products and services.
Stay current with products, services, promotions, policies, and procedures.
Meet or exceed minimum personal referral goals.
Help tellers be accountable for results to meet branch goals.
Assist with daily sales support as required.
Prepare and implement monthly sales plans.