Lead Technology Business Systems Consultant

Wells Fargo•Charlotte, NC

2d•Hybrid

About The Position

Wells Fargo is seeking a Lead Technology Business Systems Consultant in technology as part of the Wealth & Investment Management Technology team. This role leads complex, enterprise-wide initiatives by partnering closely with business and technology teams to deliver strategic, scalable technology solutions that address highly complex business needs. Candidate will lead major incident command center operations for major impact and high urgency issues events, serving as the central point of coordination across technology, business, and vendor teams to drive rapid service restoration and minimize customer impact. This role directs structured incident bridge calls with clear ownership, accountability, and disciplined cadence, while maintaining end-to-end visibility of system and business impacts. Translates complex technical issues into clear, business-focused communications and executive updates, ensuring stakeholders are informed of risks and recovery progress. Captures real-time actions and decisions to drive resolution from mitigation through root cause and sustainable remediation, and ensures seamless transition to problem management with corrective and preventative actions. Additionally, leads post-incident reviews, strengthens incident readiness and resilience, and enhances communication, reporting, and knowledge management practices, leveraging AI tools to improve efficiency, insight generation, and overall incident response effectiveness.

Requirements

5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through work experience, training, military experience, or education
5+ years of experience with ITIL Incident Management and Problem Management frameworks
3+ years of hands on experience with ITSM, monitoring, and operational tools such as ServiceNow, Splunk, Grafana, Dynatrace, AppDynamics, Jira, Everbridge, Power BI/Tableau
1+ years of experience using AI tools such as Copilot or similar to improve operational efficiency, including summarizing complex information, generating business communication, extracting key actions and decisions, and ensuring responsible usage with validation, accuracy, and data sensitivity controls

Nice To Haves

Experience operating within a centralized technology command center or major incident management function
Strong ability to translate customer impact into measurable business outcomes (clients affected, revenue impact, regulatory exposure)
Experience in financial services or other highly regulated environments
Familiarity with enterprise incident communication frameworks, templates, and governance models
Strong analytical skills to identify trends, risks, and systemic issues across incidents
Experience collaborating with global teams across multiple time zones
Proven experience leading large-scale, high-pressure incident bridges involving multiple teams and stakeholders
Demonstrated ability to communicate complex technical situations in clear, concise business terms, including executive-level reporting
Experience driving root cause analysis and ensuring execution of corrective and preventative actions
Strong organizational navigation skills with the ability to influence teams across multiple functions without direct authority

Responsibilities

Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
Act as a key participant in providing strategic business solutions to companywide technology initiatives
Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
Define and lead detailed research on business and technology requests to develop efficient and accurate functional requirements
Make decisions in highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
Lead project or systems documentation, and monitor and manage project schedules and deliverables
Collaborate and consult with business and technology teams to provide comprehensive technological solutions for complex business problems
Ensure communication and information flow between business and technology teams
Lead major incident command center operations for major impact and high urgency issues events, serving as the central point of coordination across technology, business, and vendor teams to drive rapid service restoration and minimize customer impact.
Direct structured incident bridge calls with clear ownership, accountability, and disciplined cadence, while maintaining end-to-end visibility of system and business impacts.
Translate complex technical issues into clear, business-focused communications and executive updates, ensuring stakeholders are informed of risks and recovery progress.
Capture real-time actions and decisions to drive resolution from mitigation through root cause and sustainable remediation, and ensures seamless transition to problem management with corrective and preventative actions.
Lead post-incident reviews, strengthen incident readiness and resilience, and enhance communication, reporting, and knowledge management practices, leveraging AI tools to improve efficiency, insight generation, and overall incident response effectiveness.