Lead Technology Business Services Consultant

Wells Fargo•Irving, TX

1d•Hybrid

About The Position

Wells Fargo is seeking a Lead Technology Business Services Consultant with Chief of Staff experience to serve as a trusted advisor to the Cyber Platform Management leadership team. The role drives execution of strategic priorities, financial governance, workforce planning, vendor management, organizational effectiveness, and executive operating routines. The position supports delivery of technology products and services, contributes to large-scale solution planning, and helps ensure service quality, cost effectiveness, compliance, and risk management.

Requirements

5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Experience serving as a Chief of Staff, Business Services Lead, COO, PMO, or Operations Lead.
Experience managing multimillion-dollar labor and non-labor budgets.
Foundational AI literacy, including effective use of approved AI tools and understanding of their limitations and appropriate use cases.
Ability to exercise sound judgment when interpreting AI-generated outputs and to adhere to data privacy, security, and data-handling standards.

Nice To Haves

Experience developing and executing strategic plans, defining priorities, setting objectives, and aligning initiatives with broader business goals.
Experience managing budgets, financial planning and forecasting, and analyzing financial performance to support business decisions and resource allocation.
Experience assessing current and future workforce needs, identifying talent or capacity gaps, and developing workforce strategies.
Experience managing vendor relationships, evaluating and sourcing external providers, monitoring performance, and supporting contract or cost-management activities.
Experience developing clear, concise communications, presentations, and recommendations for senior leaders and executive audiences.
Experience establishing or supporting governance practices, identifying and monitoring risks, and ensuring appropriate controls, processes, and escalation practices.
Experience analyzing data, identifying trends and insights, developing reports or dashboards, and translating findings into actionable recommendations.
Experience supporting organizational or business change, including stakeholder engagement, communications, implementation planning, and adoption.
Experience building and maintaining effective relationships with business leaders, cross-functional partners, vendors, and other stakeholders.
Experience leading or supporting multiple programs, projects, or initiatives, including prioritization, resource coordination, dependency management, progress tracking, and outcome communication.
Conversance with Microsoft Copilot and comfort incorporating AI-enabled ways of working.
Experience with vibe coding and using AI to build applications.

Responsibilities

Lead or participate in managing and supporting delivery of technology products and services for high-profile business unit clients, and contribute to large-scale Technology Business Services solution planning.
Ensure service quality and cost effectiveness of solutions.
Review customer information with the technology team and implement technical initiatives for highly complex projects that affect multiple lines of business or the enterprise.
Understand compliance and risk-management requirements for the supported area and work with stakeholders to implement key risk initiatives.
Make decisions in complex situations, manage multiple medium technology development efforts, influence and lead the broader work team, and drive new initiatives.
Collaborate and consult with the technology team and more experienced Technology Business Services management to resolve IT issues and provide effective customer solutions.
Provide guidance on leveraging new technology.
Drive execution of strategic priorities, financial governance, workforce planning, vendor management, organizational effectiveness, and executive operating routines.
Use approved AI tools for research, summarization, drafting, analysis, and decision support while applying sound judgment and following data privacy, security, ethical-use, and company-policy requirements.
Fulfill applicable risk and compliance obligations, follow Wells Fargo policies and procedures, and escalate and remediate issues in a timely and effective manner.