Lead Technician - Supply Chain

HonorHealth•Scottsdale, AZ

12d•Onsite

About The Position

The Lead Technician - Supply Chain assists the department coordinator in prioritizing and coordinating work assignments and assumes supervisory responsibility when the department coordinator or Supply Chain Supervisor is absent. The position provides ongoing and new-staff training for the shift and carries a phone when away from the department to facilitate customer requests and employee questions. The role supports HonorHealth’s mission, vision, and values. The Lead Technician performs or supervises data entry for patient supply and equipment charging; investigates patient billing complaints for accuracy and appropriateness; distributes replenishment workload; coordinates department operations; and resolves unusual variances, including operational issues, distribution problems, policy compliance concerns, and stock-outs. The position also performs all functions of a Supply Chain Technician, supports staff performance and scheduling, and conducts shift-change briefings to maintain continuity of service.

Requirements

High school diploma or GED.
At least 1 year of supply chain experience.
Ability to perform all functions of a Supply Chain Technician.

Nice To Haves

2 years of supply chain experience.

Responsibilities

Perform or supervise data entry for patient supply and equipment charging.
Research patient billing complaints for appropriateness and accuracy using billing reports, computer messages, and requested credits.
Distribute replenishment workload as needed based on employee availability and census.
Coordinate department operations as directed by the Supply Chain Supervisor.
Resolve unusual variances during the charge shift, including department operations issues, distribution problems, Materials Management policy compliance, and stock-outs; use discretion in notifying the Supply Chain Supervisor about variances occurring after normal work hours.
Perform all functions of a Supply Chain Technician.
Conduct on-the-job training for new and existing Supply Chain personnel and implement the training program established with the Supply Chain Supervisor.
Assist the Supply Chain Supervisor in monitoring and controlling department staff activities and advise the supervisor about personnel issues that may require disciplinary action or affect job performance.
Assume supervisory responsibility in the absence of the department coordinator or Supply Chain Supervisor.
Maintain staffing patterns and shift schedules established by the Supply Chain Supervisor.
Conduct shift-change briefings to ensure continuity of service.
Carry a phone when away from the department to facilitate customer requests and employee questions.
Perform other duties as assigned.