Lead Technician - Supply Chain

HonorHealth•Scottsdale, AZ

11d•Onsite

About The Position

The Lead Technician - Supply Chain assists the department coordinator in prioritizing and coordinating work assignments and assumes supervisory responsibility when the department coordinator or Supply Chain Supervisor is absent. The role provides ongoing and new-staff training for the shift and carries a phone when away from the department to respond to customer requests and employee questions. The position is expected to exhibit HonorHealth’s mission, vision, and values. The Lead Technician performs or supervises patient supply and equipment charge data entry, researches patient billing complaints, distributes replenishment workload, and coordinates department operations as directed. The role resolves unusual variances involving operations, distribution, policy compliance, and stock-outs, and uses discretion in notifying the Supply Chain Supervisor about variances occurring after normal work hours. The Lead Technician also performs all functions of a Supply Chain Technician, supports staff performance and training, maintains established staffing patterns and shift schedules, and conducts shift-change briefings to ensure continuity of service. Other duties may be assigned.

Requirements

High school diploma or GED.
At least 1 year of supply chain experience required.

Nice To Haves

2 years of supply chain experience preferred.

Responsibilities

Perform or supervise data entry for patient supply and equipment charging.
Research patient billing complaints for appropriateness and accuracy using billing reports, computer messages, and requested credits.
Distribute replenishment workload as needed based on staffing and census.
Coordinate department operations as directed by the Supply Chain Supervisor.
Resolve unusual variances related to department operations, distribution problems, Materials Management policy compliance, and stock-outs.
Use discretion in notifying the Supply Chain Supervisor of variances occurring after normal work hours.
Perform all functions of the Supply Chain Technician position.
Conduct on-the-job training for new and existing Supply Chain personnel.
Implement the training program established with the Supply Chain Supervisor.
Assist the Supply Chain Supervisor in monitoring and controlling department staff activities.
Advise the Supply Chain Supervisor of personnel management issues that may require disciplinary action or affect an employee’s ability to meet expected performance.
Assume supervisory responsibility in the absence of the Supply Chain Supervisor.
Maintain staffing patterns and shift schedules established by the Supply Chain Supervisor.
Conduct shift-change briefings to ensure continuity of service.
Carry the phone when away from the department to facilitate customer requests and employee questions.
Exhibit HonorHealth’s mission, vision, and values.
Perform other duties as assigned.