Lead Technician Restoration Mold Water Fire

Servpro•Davie, FL

7d•Onsite

About The Position

The Lead Technician / Crew Chief coordinates, monitors, and performs work activities on residential and commercial projects to successfully fulfill service needs and facilitate a positive customer experience. Picture yourself here fulfilling your potential. At SERVPRO®, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

Experience in restoration work related to clean up from damage caused by water, fire, and mold is required.
Experience leading and supervising a team in the restoration industry is required
IICRC certifications highly preferred
Experience using industry related software programs
Ability to travel locally or out of state when necessary
Ability and willingness to work nights and weekends as required
Ability to be On-Call as needed
Valid driver’s license
Able to comply with franchise guidelines
Effective written and oral communication
Preferable bilingual (English/Spanish), English is mandatory.

Nice To Haves

Experience in Water Mitigation, Mold Remediation, Restoration, Fire Damage, Construction or similar industries.
Bilingual (English/Spanish)

Responsibilities

Supervise and perform production work according to SERVPRO® processes and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews.
Communicate clear expectations to restoration technicians, coach and train them, and supervise their activities
Document a detailed and accurate job file to support the services provided
Monitor assigned jobs from start to finish
Manage labor and consumable item usage on assigned projects
Communicate with production manager and office staff on project progress and issues
Manage data using industry software programs
Communicate, follow and enforce all OSHA guidelines for job safety
Be readily available for on-calls and emergencies