Lead Technician, IT Support
AltaMed•Commerce, CA
•$35 - $44•Onsite
About The Position
The IT Support Technician, Lead, performs a variety of technical support services related to the installation, operation, repair, and diagnosis of computer equipment and related services. Also provides technical support assistance to both IT Support technicians and end users as needed. Leads projects and manages special requests as needed. The Lead will act as a Subject Matter Expert (SME) for the department and will provide assistance and training to the IT Support Technicians as needed.
Requirements
- A combination of education and experience equivalent to a Bachelor’s Degree in Computer Information Systems or Computer Science (preferred)
- 4-8 years of experience in computer support, troubleshooting, repair work, and system administration.
- Certified as an “A+ Certified Technician” preferred.
- ITIL Foundations certification is strongly preferred
- Valid California driver’s License, automobile, and auto insurance for traveling to remote facilities.
- Epic Hyperspace knowledge is preferred.
Nice To Haves
- Bachelor’s Degree in Computer Information Systems or Computer Science
- A+ Certified Technician
- ITIL Foundations certification
- Epic Hyperspace knowledge
Responsibilities
- Performs a variety of technical support services related to the installation, operation, repair, and diagnosis of computer equipment and related services.
- Provides technical support assistance to both IT Support technicians and end users as needed.
- Leads projects and manages special requests as needed.
- Acts as a Subject Matter Expert (SME) for the department.
- Provides assistance and training to the IT Support Technicians as needed.
Benefits
- Medical, Dental and Vision insurance
- 403(b) Retirement savings plans with employer matching contributions
- Flexible Spending Accounts
- Commuter Flexible Spending
- Career Advancement & Development opportunities
- Paid Time Off & Holidays
- Paid CME Days
- Malpractice insurance and tail coverage
- Tuition Reimbursement Program
- Corporate Employee Discounts
- Employee Referral Bonus Program
- Pet Care Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
