(USA) Lead Technician, Facility Services, Exterior Services

Walmart•Toledo, OH

2d•$26 - $51•Onsite

About The Position

This position leads and participates in teams by using and sharing resources, information, and tools. The Lead Technician identifies customer needs and business priorities, coordinates and executes work assignments, and provides advice, feedback, and support to ensure timelines and work quality are achieved. They supervise associates by assigning duties, communicating goals, providing feedback and follow-up, and monitoring performance. This role also teaches and supports company policies and procedures and ensures compliance. The Lead Technician participates in the hiring, promotion, coaching, teaching, job shadowing, technician certification, and evaluation of associates. They maintain quality and safety standards in their assigned area of responsibility by ensuring equipment, tools, and supplies are in proper working order and readily available. The Lead Technician ensures associates are trained on Logistics and company policies and procedures and monitors compliance. They distribute and maintain procedures and supporting documentation, and assign and support activities to ensure compliance with external rules and regulations (e.g., OSHA, Hazardous Waste, NFPA, Storm Water, DOT). The Lead Technician serves as an expert in landscape management, manages assigned areas using horticulture methods, and maintains garden beds, containers, and landscape plants. They leverage technology to complete work orders and maintain records, logs, and documentation. This role performs landscaping tasks such as cutting grass, weed management, and raking leaves, and applies planting and pruning techniques as needed. The Lead Technician identifies and resolves pest and disease issues through chemical applications, troubleshoots, and provides customer service by communicating with facility users. They resolve customer problems and complaints and ensure work environments are maintained according to Walmart policies and procedures. The role demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity, using the Open Door Policy, and performs other facility-related maintenance duties as assigned. The Lead Technician demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others. They build relationships and partnerships with key stakeholders, identify business needs, determine and carry out necessary processes and practices, monitor progress and results, and adapt to competing demands, organizational changes, and new responsibilities. The role models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity. The Lead Technician demonstrates and encourages respect for others, drives a positive associate and customer/member experience, embraces differences, supports workplaces where associates feel seen and connected, and contributes to an environment allowing everyone to bring their best selves to work. They demonstrate engagement and commitment to the team, develop others through feedback, coaching, mentoring, and developmental opportunities, and recognize others' contributions and accomplishments. The Lead Technician builds strong and trusting relationships with team members and business partners, works collaboratively to achieve objectives, communicates with impact, listens attentively, and demonstrates energy and positivity for their own work. They maintain and promote the highest standards of integrity, ethics, and compliance, model the Walmart values, and lead by example to foster the company's culture. The role supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world. They follow the law, code of conduct, and company policies, and encourage others to do the same, supporting an environment where associates feel comfortable sharing concerns and reinforcing a culture of non-retaliation. The Lead Technician acts with accountability for achieving results in a way that is consistent with the company's values. They deliver results while putting the customer/member first and applying an omnimerchant mindset, acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members. The role adopts a broad perspective that considers data analytics, customer/member insights, and different parts of the business when making plans. They consistently raise the bar and seek to improve, demonstrate curiosity and a growth mindset, seek feedback, ask thoughtful questions, support innovation and intelligent risk-taking, and exhibit resilience in the face of setbacks. The Lead Technician implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Requirements

21 years of age or older.
Valid, state-issued driver’s license.
No convictions for DUI, DWI, OUI, or reckless driving involving alcohol or drugs within the last three (3) years.
No more than 2 moving violations in the last 3 years, if driving a commercial motor vehicle.
No serious traffic violations (as defined by Federal Motor Carrier Safety Regulations) in the last 3 years, if operating a commercial motor vehicle.
No preventable accidents (as defined by Federal Motor Carrier Safety Regulations) in the last 3 years, if operating a commercial motor vehicle.
Successful completion of a DOT physical and medical certification within 90 days of hire.
Ability to read and speak in the English language.
2 years’ experience in the landscaping/gardening industry.

Nice To Haves

Associate’s degree in horticulture or related area.
Certified nursery and/or landscape professional.
Intermediate level functionality of word processing, spreadsheet, email, and presentation software (for example, Word, Excel, Outlook, PowerPoint).
Landscaping/gardening crew leader or supervisor.
Proficient in speaking and understanding Spanish.
State/local licensing where required (for example, Florida, Texas, California).

Responsibilities

Leads and participates in teams by using and sharing resources, information, and tools.
Identifies customer needs and business priorities.
Coordinates and executes work assignments.
Provides advice, feedback, and support to ensure timelines and work quality are achieved.
Supervises associates by assigning duties, communicating goals, providing feedback and follow-up, and monitoring performance.
Teaches and supports company policies and procedures and ensures compliance.
Participates in the hiring, promotion, coaching, teaching, job shadowing, technician certification, and evaluation of associates.
Maintains quality and safety standards in assigned area of responsibility by ensuring equipment, tools, and supplies are in proper working order and readily available.
Ensures associates are trained on Logistics and company policies and procedures and monitors compliance.
Distributes and maintains procedures and supporting documentation.
Assigns and supports activities to ensure compliance with external rules and regulations (e.g., OSHA, Hazardous Waste, NFPA, Storm Water, DOT).
Serves as an expert in landscape management.
Manages assigned areas using horticulture methods and solutions.
Maintains garden beds, containers, and landscape plants.
Leverages technology (e.g., phones, tablets, laptops) to complete work orders and maintain records, logs, and documentation.
Performs landscaping tasks (e.g., cutting grass, weed management, raking leaves).
Applies planting and pruning techniques as needed.
Identifies and resolves pest and disease issues through chemical applications.
Troubleshoots and provides customer service by communicating with facility users.
Resolves customer problems and complaints.
Ensures work environments are maintained according to Walmart policies and procedures.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Uses the Open Door Policy.
Performs other facility-related maintenance duties as assigned.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others.
Builds relationships and partnerships with key stakeholders.
Identifies business needs, determines and carries out necessary processes and practices, monitors progress and results, and adapts to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Demonstrates and encourages respect for others.
Drives a positive associate and customer/member experience for all.
Embraces differences in people, cultures, ideas, and experiences.
Supports workplaces where associates feel seen and connected through a culture of belonging so all associates thrive and perform.
Contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team.
Develops others through feedback, coaching, mentoring, and developmental opportunities.
Recognizes others' contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners.
Works collaboratively to achieve objectives.
Communicates with impact and listens attentively to a range of audiences.
Demonstrates energy and positivity for own work.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Models the Walmart values and leads by example to foster the company's culture.
Supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world.
Follows the law, code of conduct, and company policies, and encourages others to do the same.
Supports an environment where associates feel comfortable sharing concerns.
Reinforces the company's culture of non-retaliation.
Listens to concerns raised by associates and takes action.
Acts with accountability for achieving results in a way that is consistent with the company's values.
Delivers results while putting the customer/member first and applying an omnimerchant mindset.
Acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Adopts a broad perspective that considers data analytics, customer/member insights, and different parts of the business when making plans.
Consistently raises the bar and seeks to improve.
Demonstrates curiosity and a growth mindset.
Seeks feedback, asks thoughtful questions, supports innovation and intelligent risk-taking.
Exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Tuition, books, and fees completely paid for by Walmart through Live Better U program (eligibility requirements apply)