Rental Shop - Lead Attendant, Seasonal Full-Time
About The Position
The Rental Lead Technician is passionate about excellent customer service and is driven to provide the best experience possible for guests and fellow employees through set up, check out and return of rental ski and snowboard equipment while also being an example leader in their department. In addition to assisting employees with day-to-day operations of the Rental Shop, they will also be responsible for directly handling staffing concerns/issues, training of new staff, and assisting the Rental Shop Manager/Assistant Manager/supervisor with anything they request in regard to day to day operations of the rental shop. Every employee is responsible for providing a positive experience for our guests and employees, with safety and fun as our top priorities.
Requirements
- Must be at least 18 years of age.
- Ability to communicate clearly and calmly, respectful, and considerate to others.
- Written and oral communication in English required.
- This position will provide on the job training for required certifications. (I.E. Binding Cert.)
Nice To Haves
- Experience in a fun, fast-paced customer service-oriented shop.
Responsibilities
- Directly managing technician staff, inventory, and tuning supplies/tools for the rental shop day to day operations.
- Managing staff concerns/issues, training new staff, assisting staff with technical issues, and ensuring all gear that is sent out is done correctly and accurately.
- Assist guests in determining what their needs are in relation to the performance of skis and snowboards.
- Operates a computer with tech bench software.
- Assist attendants and cashiers with excellent customer service in fitting boots and helmets for guests needs.
- Assist with equipment return.
- Assist with organization of rental shop equipment.
- Assist with daily cleaning of rental shop, workstations and exterior areas as needed.
- Assist with daily/weekly maintenance of rental fleet.
Benefits
- Free Loveland Employee Season Pass.
- Free or discounted skiing & riding at over 30 other ski areas (restrictions may apply).
- Immediate Family dependent passes or complimentary/discount lift tickets for family and friends.
- This position is eligible for Voluntary Accident, Hospital and Critical Care supplemental insurance.
- Accrued sick leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
