Lead Technical Writer

Salesforce • San Francisco, CA

7d

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Content Experience team for Agentforce Sales is looking for a Lead Technical Writer to help customers accelerate growth and boost productivity. This role works closely with product managers, engineers, and the user experience team in an Agile development environment to produce online help, in-app assistance, guides, videos, and more. The ideal candidate is passionate about creating comprehensive, accurate, and approachable content for Admin, end user, and developer audiences that helps them understand and connect with complex technical subjects. You enjoy digging into what your audience needs to know to succeed, collaborating closely with cross-functional stakeholders, and working with other writers to create great content.

Requirements

• 8-10+ years of experience documenting software for Admin and end user audiences
• Ability to write accurate, concise, and approachable content
• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle
• Excellent project management skills
• Excellent stakeholder management skills
• Experience juggling multiple priorities, defining scope where ambiguous, and setting and managing expectations with content and engineering stakeholders
• Ability to self-manage and self-prioritize to get alignment
• Ability to quickly learn complex technologies
• High standards of quality and attention to detail
• Experience with common XML-based authoring tools, like Markdown, Oxygen, or Flare
• Experience with source control software, such as Perforce or Git
• Excellent problem solver
• Excellent communication and interpersonal skills
• Strong advocate for the customer
• Experience working in an Agile development environment

Nice To Haves

• Experience with Salesforce products
• Experience with AI tools used for content creation or management
• Experience creating API documentation and the ability to read and understand code samples

Responsibilities

• Own, create, and maintain documentation and in-app assistance for Salesforce applications, primarily Agentforce Sales and Salesforce Suites.

Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed