Lead Technical Support Engineer

Trane Italia•La Crosse, WI

1d•$123,722 - $173,005•Hybrid

About The Position

Trane Technologies is seeking an experienced Lead Technical Support Engineer who will work with SBU’s and technical support groups to provide technical support for existing electronic controls. A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team—including BrainBox AI, Nuvolo, and more—combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.

Requirements

4-Year Bachelor of Science Electrical or Mechanical Engineering, Electrical/Mechanical Engineering Technology, or related degree.
Minimum of 10 years of HVAC related experience.
Thorough understanding of the electric water chiller refrigeration system.
Ability to read and interpret electrical schematics.
Excellent people skills and ability to work with multiple SBU's/vendors
Ability to communicate with others both written and orally. Mobility within the work facility.
Use of Windows PC environment engineering tools.
Use of digital multimeters and oscilloscopes.

Responsibilities

Assist technical support groups with application questions/issues; resolve incoming, assembly, test or manufacturing issues, identify and correct design issues, and resolve issues with system level components and vendors.
Help identify field issues with hardware or software and work with development teams to drive resolution.
Support chiller customer witness tests and respond to controls questions in requests for quotations from the sales organization.
As necessary travel to job sites to assist technical support groups, and local office field technicians in diagnosing and resolving potential design issues with Trane controls.
Work to develop general support knowledge and skills for a broad range of Trane controls products.
Participate in development projects in transition to production; aid in identifying support/production requirements of new products and opportunities for cost reduction.
Effectively meet the needs of internal and external customers.