Lead Technical Support Engineer (Global Security)

RBC • Toronto, ON

10d • Onsite

About The Position

The SIAI Digital Development team is constantly undertaking complex development initiatives within Global Cyber Security. Our Digital Development team designs, architects, and builds bespoke solutions to support forward-thinking and industry leading initiatives from Cyber & Digital Threat Hunting, Cyber Analytics, Adversary Emulation, Data Loss Prevention teams. We are seeking a Lead Technical Support Engineer to take ownership of critical production services. In this role, you will ensure the reliability, security, and performance of over 20+ production services, driving modernization, migration, and disaster recovery initiatives. You will be a key contributor in maintaining system health, resolving complex technical issues, and upholding security standards across our infrastructure.

Requirements

• 7+ years of experience in technical support, software engineering, or a related field.
• Proven expertise in L2 support, troubleshooting, and resolving complex technical issues.
• Strong experience with SAST & DAST vulnerability remediation and implementing secure coding practices.
• Hands-on experience with modernization, migration, and Disaster Recovery initiatives.
• Proficiency in cloud platforms (preferred OpenShift, good with Azure or AWS) and containerization tools (Docker, Kubernetes).
• Basic knowledge and understanding of Python Programming
• Knowledge of database systems (SQL, NoSQL) and RESTful API development.
• Excellent communication and documentation skills, with a focus on clarity and precision.

Nice To Haves

• Experience with CI/CD pipelines and DevOps tools (Jenkins, Git, GitHub Actions).
• Strong experience with SAST & DAST vulnerability remediation and implementing secure coding practices.
• Familiarity with monitoring and logging tools (ELK, Dynatrace, Grafana).
• Experience with or knowledge of authentication & authorization frameworks (Entra ID/Azure AD).
• Understanding of event-driven architecture and Gen AI tools

Responsibilities

• Provide support for production services, troubleshooting and resolving technical issues to minimize downtime.
• Lead security vulnerability remediation (SAST/DAST) efforts and other compliance initiatives, ensuring compliance with security best practices and policies.
• Execute critical modernization and migration projects to enhance system efficiency, scalability, and resilience.
• Develop, test, and maintain Disaster Recovery plans, ensuring business continuity in critical scenarios.
• Monitor system health, performance, and security metrics, proactively identifying areas for optimization.
• Mentor junior team members, fostering a culture of knowledge sharing and technical growth.

Benefits

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed