Lead Technical Program Manager

Black Mountain Dynamics•Mountain View, CA

6d•Remote

About The Position

Black Mountain Dynamics is seeking a Lead Technical Program Manager to lead the Program Management Office (PMO) supporting enterprise-scale IT network deployments for a leading autonomous mobility client. This is a hands-on leadership role responsible for managing a team of Technical Program Managers while overseeing a portfolio of 15–25 concurrent network deployment projects from construction through production launch. You'll help build and mature the PMO by establishing standardized processes, improving reporting and documentation, proactively managing risks, and ensuring seamless coordination between construction teams, network engineers, IT vendors, and client stakeholders. Success in this role is measured by predictable, on-time deployments, operational excellence, team development, and the confidence of executive leadership in program execution.

Requirements

7–10 years of experience managing or supporting IT infrastructure projects.
Experience leading, mentoring, or supervising Project Managers or Technical Program Managers.
Working knowledge of IT infrastructure and networking concepts, with the ability to communicate effectively with engineering teams.
Experience with project management platforms and collaboration tools including: Google Workspace, ServiceNow, Smartsheet
Strong organizational and time-management skills with exceptional attention to detail.
Excellent written, verbal, and presentation communication skills.
Proven ability to manage multiple complex projects in a fast-paced environment.
Strong leadership, collaboration, and conflict-resolution skills.

Nice To Haves

Bachelor's degree in Information Technology, Engineering, Business, or a related field.
PMP or CAPM certification.
Familiarity with configuring or deploying network infrastructure, including: Routers, Switches, Firewalls, Wireless (Wi-Fi) infrastructure
Experience working in a Managed Services Provider (MSP) environment.

Responsibilities

Lead, mentor, and develop a team of Technical Program Managers.
Balance workloads and ensure consistent, high-quality project execution.
Own a portfolio of 15–25 concurrent IT network deployment projects.
Develop and continuously improve PMO standards, templates, documentation, and operating rhythms to support scalable growth.
Manage projects through the full deployment lifecycle, from construction coordination through production launch.
Coordinate work across network engineering, construction, IT vendors, and internal client teams.
Develop and maintain project schedules, milestones, and resource plans.
Ensure deployment readiness through defined phase gates and launch criteria.
Serve as the primary program management liaison across more than ten client organizations.
Communicate project status, risks, and executive-level updates using meaningful metrics and reporting.
Facilitate recurring project meetings and drive alignment among cross-functional stakeholders.
Resolve competing priorities while maintaining deployment schedules.
Create and maintain deployment plans, technical documentation, project schedules, and site requirements.
Ensure accurate tracking of deployment data across multiple simultaneous projects.
Drive consistency in documentation and reporting throughout the PMO.
Identify project risks early and implement mitigation strategies.
Lead resolution of cross-functional issues affecting project delivery.
Escalate critical issues with clear recommendations and actionable solutions.