Lead Technical Program Manager

JPMorgan Chase & Co.•Columbus, OH

7h•$142,500 - $190,000

About The Position

As a Lead Technical Program Manager in Consumer & Community Banking Core Engineering Solutions, you will be part of a fast-growing product team responsible for driving and improving the engineer experience across the entire Consumer & Community Banking organization. You will need to leverage your deep knowledge of technical principles, practices, and theories for developing innovative solutions. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Requirements

5+ years of experience or equivalent expertise in technical program management or product management, leading complex technology projects and programs in a large organization
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows with strong validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
Become the go-to person for your domain, assuming a highly visible role within the company as the subject matter expert presenting insights and recommendations to senior leadership
Be passionate about the Product Development process, always striving to improve processes to ensure teams operate to their maximum effectiveness and efficiency
Ability to balance the discipline of delivery, the opportunity of creativity, and the need to have fun
Self-motivated, innovative thinker with the ability to derive, formulate, and develop new concepts, processes and value-added activities as well as process-oriented with strong organization, problem solving, time management, and analytical skills
Keen attention to detail, strong organization skills and thorough follow-up and ability to prioritize and execute tasks in highly dynamic, fast paced environment and able to manage multiple requests at the same time
Strong interpersonal, influencing, and listening skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources

Nice To Haves

Experience building and working with high-performing teams in a complex organization with a focus on process improvement
Strong facilitation and negotiation skills - Ability to collaborate and influence across product group/domains to drive consensus and decision making
Excellent written and verbal communication skills with demonstrated ability speaking/ presenting to various levels of management in both business and technology
Ability to use and analyze data/organizational metrics to foster team’s continuous improvement
Ability to think strategically while also being hands-on to progress initiatives as needed
Ability to flex approach based on the needs of the team/organization

Responsibilities

Build relationships with customers to understand challenges and develop solutions to resolve them driving satisfaction and holding a customer first mentality
Uses enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis (e.g., consolidating inputs into integrated plans, RAID, and executive-ready updates), validating outputs and handling data according to sensitivity requirements
Provide leadership for Product Owners and Technical Partners to help them understand all the non-feature work required to run their product and deliver on commitments with a focus on operating metrics and executive reporting
Partner with technology and product leaders to build strong stakeholder relationships, enhance planning and prioritization processes, deliver scalable and practical solutions that reduce development effort, and drive accountability for program execution and outcomes
Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
Promotes reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment to delivery standards