About The Position
As a Lead Technical Program Manager at Databricks, you will be a key driver in our Professional Services team's mission to accelerate and de-risk customer outcomes. Your role is central to achieving project goals and maintaining exceptional customer satisfaction, particularly within our Retail customer base. While you are not expected to have hands-on coding experience, your technical acumen and strategic influence will be critical for guiding complex engagements to success. You will work closely with cross-functional teams to deliver excellence at every stage.
Requirements
- Technical Acumen & Decision Making: A proven ability to stay current on technology trends and make sound technical decisions without being a hands-on coder.
- Program & Project Management: Experience managing large, complex engagements and mitigating unexpected technical challenges. Familiarity with managing the trade-offs between scope, budget, and timeline.
- Communication & Leadership: Excellent communication, negotiation, and conflict resolution skills. A track record of influencing technical teams and effectively tailoring messages for different audiences, from engineers to executives.
- Proven ability to multitask and manage multiple engagements while delivering a high level of customer satisfaction.
Nice To Haves
- Experience with BI, data management, and big data technologies is preferred.
Responsibilities
- Be responsible for the successful delivery of our most complex customer engagements by providing technical leadership and guidance to the implementation team.
- Guide technical teams through key architectural decisions, helping them navigate trade-offs between established and innovative approaches.
- Proactively identify and mitigate technical risks and dependencies that could impact project timelines and goals.
- Individually deliver on commitments by producing high-quality deliverables, status reports, program plans, and customer responses that require minimal rework.
- Effectively manage all aspects of a program, including scope, schedule, budget, risk, and resources, with a focus on technical complexity.
- Act as the primary point of escalation for customers regarding technical delivery issues and, as needed, escalate to other parts of Databricks for rapid resolution.
- Build trust and credibility with technical teams and stakeholders by clearly articulating Databricks’ vision and solutions and facilitating productive, goal-oriented meetings.
Benefits
- eligibility for annual performance bonus
- equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
