Lead Technical Program Manager, Identity Profiles - 1654
About The Position
We are seeking a Lead Technical Program Manager to oversee complex identity and customer profile programs. This role involves strategic planning, execution, and delivery of initiatives related to profile creation, management, linking, identity unification, and cross-platform customer experiences. You will coordinate efforts across various teams including Product, Engineering, Design, Architecture, Security, Commerce, and platform teams to ensure successful program outcomes. The position requires translating technical requirements into executable delivery plans, leading architecture and readiness reviews, and managing enterprise-scale migrations and integrations. A key aspect of this role is improving program governance, planning, prioritization, and delivery predictability, while influencing outcomes across multiple organizations without direct authority.
Requirements
- Recent experience leading large-scale technical programs.
- Experience managing software engineering programs involving 50 or more engineers.
- Strong understanding of backend systems, APIs, distributed systems, and customer-facing technology.
- Experience with identity, authentication, customer profiles, account management, streaming systems, or related platforms.
- Ability to create integrated delivery schedules, identify critical paths, and manage dependencies.
- Willingness to work onsite in Santa Monica four days per week.
- 8 or more years of technical program management experience.
- Proven experience leading large-scale software development programs.
- Experience working with complex technical platforms and multiple engineering organizations.
- Strong knowledge of system architecture, APIs, integrations, and backend services.
- Experience creating detailed delivery schedules and communicating critical paths to executives.
- Experience managing program budgets, scope, milestones, risks, and dependencies.
- Strong executive communication and stakeholder management experience.
Nice To Haves
- Experience with customer identity or profile platforms.
- Experience with family profiles, child profiles, or cross-application profile capabilities.
- Experience supporting streaming products or other high-scale consumer platforms.
- Experience with enterprise migrations, platform integrations, or transformation programs.
- Experience establishing program governance and operational frameworks.
Responsibilities
- Lead strategic planning, execution, and delivery of complex identity and customer profile programs.
- Manage initiatives involving profile creation, profile management, profile linking, identity unification, and cross-platform customer experiences.
- Coordinate delivery across Product, Engineering, Design, Architecture, Security, Commerce, and platform teams.
- Develop integrated program plans, dependency maps, milestone schedules, and risk registers.
- Translate technical requirements into executable delivery plans with measurable outcomes.
- Lead architecture reviews, technical discussions, readiness reviews, launch planning, and post-launch stabilization.
- Identify risks, delivery constraints, dependencies, and tradeoffs. Drive timely resolution.
- Establish operating rhythms for status reporting, risk management, decisions, and progress tracking.
- Prepare concise executive updates covering milestones, risks, mitigations, and decisions required.
- Manage enterprise-scale migrations, integrations, and transformation initiatives.
- Improve program governance, planning, prioritization, capacity management, and delivery predictability.
- Influence outcomes across multiple organizations without direct authority.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
