Lead Technical Marketing Engineer, Network Platform APIs, Enterprise Integrations & Agentic Automation(Remote)
About The Position
Join Cisco's Network Platform Technical Marketing Engineering team, which helps customers, partners, and sales teams use Catalyst Center and Meraki Dashboard APIs, automation, and integrations at enterprise scale. The team works with Product Management, Engineering, Support, Customer Experience, and account teams to validate customer outcomes and turn technical findings into reusable guidance and product feedback. The role leads hands-on validation of Catalyst Center and Meraki Dashboard API use cases for enterprise customers and partners. It builds and troubleshoots integrations with ITSM, CMDB, and telemetry platforms, including ServiceNow and Splunk, and develops Python examples and infrastructure-as-code workflows with Ansible and Terraform. The engineer also prototypes and evaluates MCP-based AI agents and AgenticOps for network triage and remediation, and works across teams to resolve complex escalations and improve API behavior and technical guidance. The position requires a bachelor’s degree in computer science, engineering, networking, or a related field, or equivalent practical experience, together with one of the stated experience pathways: 12+ years of relevant experience, a master’s degree plus 8 years of related experience, or a Ph.D. plus 5 years of related experience. The posted starting salary range for U.S. and/or Canada locations is $194,600–$285,700, with certain location-specific ranges listed in the posting. The position is remote.
Requirements
- Bachelor’s degree in computer science, engineering, networking, or a related field, or equivalent practical experience.
- 12+ years of relevant experience, or a master’s degree plus 8 years of related experience, or a Ph.D. plus 5 years of related experience.
- Experience building and troubleshooting integrations with Cisco Catalyst Center or a similar management platform.
- Experience integrating network controllers with ITSM, CMDB, or telemetry platforms.
- Experience automating workflows with Ansible, Terraform, or similar frameworks.
- Experience developing or prototyping AI agent workflows that invoke network APIs.
Nice To Haves
- Experience with ServiceNow Service Graph Connector, ITSM/ITOM and CMDB workflows, or Splunk integrations.
- Experience with Catalyst Center 2.3.7.x and 3.x, and Meraki Dashboard API behavior, release migrations, API contract review, and SDK usability.
- Cisco DevNet Professional or Expert certification, CCIE certification, or contributions to network automation projects and technical content.
- Experience leading cross-functional customer escalations, presenting to technical and executive audiences, and mentoring engineers.
- Python development experience with REST and OpenAPI, JSON/YAML payloads, authentication, or model-driven network interfaces such as NETCONF, RESTCONF, or YANG.
Responsibilities
- Lead hands-on validation of Catalyst Center and Meraki Dashboard API use cases for enterprise customers and partners.
- Build and troubleshoot integrations with ITSM, CMDB, and telemetry platforms, including ServiceNow and Splunk.
- Develop Python examples and infrastructure-as-code workflows with Ansible and Terraform for field teams.
- Prototype and evaluate MCP-based AI agent and AgenticOps workflows for network triage and remediation.
- Resolve complex escalations with Engineering, Product Management, TAC, and Customer Experience.
- Turn technical findings into improved API behavior and reusable technical guidance to help customers adopt automation at scale.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid day off for employee’s birthday
- Paid year-end holiday shutdown
- Paid personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Sick time off
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales employees
- Potential Cisco restricted stock unit grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
