Lead Technical Consultant - Digital Client Implementations

Capital One • Houston, TX

5d

About The Position

Responsible for leading and guiding the work of technical staff. Participates in an agile work team. Breaks down features into user stories and serves as the liaison between business and technical groups. Plans, sizes, assesses impacts, monitors progress, and reports on work initiatives. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

Requirements

• Bachelor’s degree or military experience.
• At least 2 years of experience working with REST APIs and JSON formats.
• At least 2 years of experience utilizing API testing tools like Postman or Hoppscotch to construct HTTP requests, inspect headers, and debug endpoint payloads.

Nice To Haves

• At least 4 years experience with REST APIs, JSON and expertise using API testing tools like Postman to construct HTTP requests, inspect headers, and debug endpoint payloads.
• Familiarity with API protocols, including API keys, TLS/SSL, and JWT (JSON Web Tokens).
• Ability to translate technical specifications for non-technical stakeholders and lead network participants through onboarding, certification testing, and go-live.
• Skill in analyzing log files, network traces and error codes to resolve client testing issues.
• 2+ years in the Payments industry.
• Client-facing technical support & documentation skills

Responsibilities

• Develops and maintains well-developed user stories from prioritized features.
• Ensures that each user story is aligned with product vision, has adequate acceptance criteria, and meets the definition of ready.
• Makes decisions regarding functionality and priority of work efforts.
• Provides product and technical consultation to working teams in order to drive results.
• Signs off to accept each user story.
• Solves problems critical to the success of project initiatives.
• Partners with teams to identify and remove roadblocks.
• Participates in planning events, team demos, system demos, retrospectives, inspect and adapt workshops, and other ceremonies.
• Develops and maintains project plans to drive results on new project initiatives.
• Ensures tasks, deliverables, and schedule commitments are met.

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level