Lead Systems Operations Engineer

Wells Fargo & Company•Iselin, NJ

1d•$119,000 - $224,000•Hybrid

About The Position

Wells Fargo is seeking a highly skilled and forward-thinking Lead Systems Operations Engineer to join the ITSO App Support team within CTO Platform Services. This role is ideal for someone passionate about advancing observability and automation, building scalable and resilient platforms, and leveraging modern technologies. You will play a key role in enhancing monitoring and operational insights through observability frameworks, driving automation to reduce operational toil, and enabling self-service capabilities using advanced technologies such as Generative AI and intelligent agent development.

Requirements

5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of experience with observability platforms (e.g., BigPanda, ThousandEyes, Grafana Cloud, Prometheus, ELK, Splunk Observability, AppDynamics), Kubernetes on OpenShift, and AutoSys scheduling
4+ years of experience in IT Service Management (ITSM), including incident, problem, and change management
3+ years of experience with Red Hat Enterprise Linux and Kubernetes, especially OpenShift (OCP)
3+ years of experience in Site Reliability Engineering and supporting production-grade environments
3+ years of experience with API management platforms such as Apigee
3+ years of experience with cloud-native architectures, high-availability systems, and cloud platforms (GCP or Azure)
3+ years of experience in automation and scripting, particularly with Ansible Tower and playbook development

Nice To Haves

Experience working in Agile/Scrum environments
Strong project management and stakeholder engagement skills
Proven ability to lead cross-functional teams
Strong problem-solving and decision-making capabilities
Excellent communication and collaboration skills

Responsibilities

Lead complex, high-impact initiatives and provide strategic systems consultation to technology teams
Serve as a key contributor in large-scale planning of systems and network infrastructure within Systems Operations
Analyze and resolve complex technical challenges and escalated production issues, including evaluating alternatives and recommending system improvements
Drive technical decisions related to system enhancements and changes
Partner with engineering teams on change design, ensuring adherence to technical controls and standards
Collaborate with cross-functional teams and stakeholders to resolve system issues and achieve operational goals
Triage incidents, engage partner teams, provide timely updates, and coordinate communication with business users
Perform root cause analysis and manage tickets related to recurring issues
Support batch job creation, updates, scheduling, and documentation
Track and review changes, validate outcomes, and implement remediation plans as needed
Configure alerts, customize thresholds, and enable transaction-level monitoring
Document and coordinate resilience efforts and participate in BCP testing events
Support capacity planning initiatives and provide insights to planning teams
Assist with audits and provide required production environment data
Develop dashboards and scripts to automate operational tasks
Provide after-hours support and assist during deployments