Lead Systems Engineering Technician

Leonardo DRS, Inc.•Groton, CT

8d•$35 - $50•Onsite

About The Position

The Lead Systems Engineering Technician is responsible for providing onsite complex technical support for maintenance, repairs, modifications, equipment setup, and testing for our TIH program.

Requirements

Associate’s degree or equivalent combination of education and experience
Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
Proficient in the use of a laptop computer, mobile devices, MS Office applications (Word, Excel, Project, and PowerPoint)
Outstanding communication skills (written and oral)
U.S. Citizenship required.
This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

Nice To Haves

FOA (The Fiber Optic Association, Inc.) CFOT - Certified Fiber Optic Technician preferred
Acceptable field experience installing and testing fiber optic networks will be considered in lieu of FOA certification. This experience includes: Participation in multiple installation jobs, preferrably including premises and OSP installations, Experience preparing various cable types, Experience with fusion, splicing, and several termination types, Experience testing with visual inspection, VFL, OLTS, OTDR
Software skills with C+, C++, Java, and Visual Basic a plus

Responsibilities

May provide work leadership and technical assistance to lower-level technicians
Serve as customer contact on technical issues
Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation
Conduct repairs and/or modifications using a variety of hand tools and test equipment
Demonstrate, setup, and adjustment of complex equipment for potential users or operators
Complete appropriate written documentation and feedback for onsite service and installations
Deliver technical solutions to customers with a high degree of professionalism
Determine and recommend which products or services best fit customer needs
Analyze test results related to the design and test objectives and adjust equipment to bring within specifications
Record test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods
May provide formal/informal training of customer personnel
Demonstrate great customer service skills
Work variable shifts and up to 12-hour shifts to perfom necessary testing
Exhibit mature, independent judgment and communicate effectively
Must be able to maintain and adhere to the customer's onsite scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period

Benefits

comprehensive health insurance (medical, dental, vision)
employer matching 401(k) retirement plan
paid time off including vacation, holidays, and sick leave (including ant state-mandated paid sick leave)
parental leave benefits
tuition reimbursement
professional development support
life and disability insurance coverage
company contribution to a health savings account
telemedicine
legal insurance
401(k) savings plan
wellness programs that focus on physical, emotional, and financial well-being
programs and activities to support career-growth, professional development, and skill enhancement
flexible work schedules with our 9/80 program
competitive vacation
health/emergency leave
paid parental leave
community service hours