Lead Systems Administrator – Endpoint Engineering

Relativity•Illinois, IL

22h•$117,000 - $175,000•Hybrid

About The Position

The Lead Systems Administrator on the IT Operations Endpoint Engineering team is a senior, direct technical leader responsible for the reliability, security, and scalability of the company’s endpoint ecosystem. This role ensures endpoints are managed and secured as a critical “front door” to corporate systems.

Requirements

Demonstrated experience leading endpoint administration/engineering work in an enterprise environment.
Strong troubleshooting capability across endpoint policy/configuration, deployment workflows, and large-scale endpoint operational issues.
Proven ability to document processes, develop operational standards, and improve systems through being initiative-taking instead of reactive.
Strong collaboration and communication skills, including the ability to work effectively across IT Ops and Security stakeholders.

Responsibilities

Own and continuously improve endpoint management capabilities that enable secure, scalable provisioning, configuration, compliance, and software delivery across the endpoint fleet.
Lead initiatives and operational maturity in areas such as Intune optimization, Autopilot improvements, and endpoint analytics/advanced reporting.
Drive platform reliability and prevent issues through initiative-taking monitoring, health checks, and lifecycle management of endpoint tooling.
Implement and support endpoint security controls and hardening baselines in partnership with Security teams, with an emphasis on measurable risk reduction and audit readiness.
Lead vulnerability response workstreams such as vulnerability remediation programs, and security tool integrations.
Implement and maintain enterprise security expectations while preserving end-user productivity and operational continuity.
Own endpoint provisioning workflows and zero-touch/low-touch deployment practices.
Partners with adjacent teams to ensure endpoint changes are aligned with compliance, required controls and Security expectations.
Function as a top-level escalation point for complex endpoint incidents impacting Enterprise systems.
Lead root cause analysis efforts and implements durable fixes to prevent repeated incidents and reduces support burden.
Build and support automation to reduce repetitive manual work and improve consistency.
Establish and enforce best practices that optimize for scale and improve end-user outcomes.
Create and support runbooks, operational playbooks, and high-quality documentation.
Provide technical enablement to Service Desk and partner teams to reduce escalations and increase first-contact resolution.
Collaborate across IT Operations and Security, recognizing that Endpoint Engineering work has broad impact and multiple internal “customers.”
Partner with Security, vendors, and internal IT teams to execute endpoint projects and platform improvements.
Contribute to committing roadmaps and delivery processes in areas including endpoint modernization and least privileged access improvements.