Lead Surveillance Agent

Cherokee Nation Entertainment • West Siloam Springs, OK

4h • Onsite

About The Position

Supervise and direct agents in the safeguarding of guests, assets, and personnel through observation, communication, accurate documentation, and teamwork. Monitors audio and video surveillance equipment. Radio dispatches information to security. Monitors access equipment. Provides for safety and security of patrons, employees, visitors, and assets of CNE. Monitors activity to ensure compliance with all Gaming policies and procedures. Maintains logs and completes forms. Performs checks and completes logs on condition of equipment ensuring surveillance equipment is operating properly. For more than two decades, Cherokee Casino has been Oklahoma’s premier destination for gaming, live entertainment and extraordinary experiences. The brand currently owns and operates nine properties across Northeastern Oklahoma. Each features its own unique offerings yet all share in Cherokee Casino's commitment to quality. Guests can enjoy slots and table games, multiple hotels, a delicious array of dining options, live entertainment from local and national acts, horse racing, golf, a KOA campground, meeting and event space, and monthly promotions. Cherokee Casino also offers players impressive perks and benefits through One Star Rewards. As the brand continues to expand its offerings and footprint, Cherokee Casino remains dedicated to the well-being of the Cherokee Nation and the communities that it calls home. Thrill, excitement, and entertainment await at Cherokee Nation Entertainment, one of the largest and most successful tribal businesses in the country. As the gaming and hospitality business of the Cherokee Nation, CNE owns and operate a diverse portfolio of leading brands, including Hard Rock Hotel & Casino Tulsa, nine Cherokee Casinos across Northeastern Oklahoma, and Gold Strike Casino Resort in Tunica, Miss. Step into a world of possibilities: Gain experience delivering exhilarating gaming across electronic games, table games, and poker rooms. Help deliver legendary live entertainment from national and local acts at iconic venues like Hard Rock Live. Master your culinary craft at our diverse restaurants, from casual to upscale dining. Deliver smiles and unforgettable experiences, becoming a master of guest service and table-side magic. Help guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses. More than just entertainment, we are committed to the well-being of the Cherokee Nation and the communities that it calls home. We offer exceptional career opportunities with competitive benefits and a chance to be part of something truly special.

Requirements

• 24 hours college credit or a comparable combination of education and experience
• Year of job-related experience
• 6 months of Surveillance experience required
• Must be English language proficient and demonstrate proper grammar. May require proofreading and editing skills.
• Must be computer literate.
• Must possess conflict resolution skills.
• Excellent problem-solving skills.
• Detailed oriented, self-motivated, and thorough.
• Able to work well with a team. Able to remain focused during stressful or difficult circumstances.
• Able to remain neutral no matter the situation. Must be able make factual statements and keep personal opinions or beliefs private.
• Must be able to work with any personality type.
• Able to make well-reasoned decisions, remain calm in high stress situations, and remain focused on the task at hand.
• Familiar with camera locations views and able to proficiently operate Surveillance Equipment.
• Proficiently operate Phone system, basic office equipment, computer, and basic computer programs utilized in daily operations (Excel, Word, Outlook, etc.)
• General knowledge of house games. Capable of playing, dealing, identifying any potential scams at said games.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have a valid driver’s license.

Responsibilities

• Supervises and directs the performance of Agent’s job duties on assigned shift for all aspects of daily department operation.
• Performs administrative tasks and paperwork on assigned shift.
• Ensures that all the surveillance systems are operating and recording as designed and to require specifications.
• Ensures surveillance of the gaming areas where possible cheating, theft, non-compliance of Gaming Policies or Tribal/State/Federal Regulations, and criminal acts may occur.
• Maintains knowledge of most current CNE Internal Controls and Policies and Procedures. Demonstrate familiarity of controls for every CNE department and position, gaming and non-gaming. Able to evaluate and identify variances from established standards and document and report these variances.
• Responds to requests for Video Reviews, Observation requests, opening and closing of Card table notifications, and other requests for information from Internal Audit, Gaming, Security, Loss Prevention, Human Resources, and outside agencies.
• Creates and documents reports on non-compliance, incidents, and video reviews. Reports must be clear, concise, and factual. Reports must be written properly, and contain all necessary information. Reports need to be forwarded to Supervisor.
• Maintains proper chain-of-custody and storage procedure on all video evidence, physical evidence, and reports generated or maintained by Surveillance.
• May be required to testify or attest to the accuracy of, or information in, a report or video.
• Maintains strict confidentiality and standards of conduct concerning Surveillance matters and job performance. All Surveillance employees are required to sign a separate Confidentiality and Standards of Conduct Agreement.
• Works as a “Team” to achieve department goals, fulfill Surveillance Mission Statement, and meet overall business objectives of CNE. Contribute to the integrity and effectiveness of the Surveillance Department.
• Maintains strict confidentiality and standards of conduct concerning Surveillance matters and job performance.
• Makes recommendations to Supervisor on employee scheduling, disciplinary actions, reviews, performances appraisals, transfers, promotions, and training.
• Provides training and development of Agents.
• Performs other job-related duties as assigned.

Benefits

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).
• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.
• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.
• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed