Mather Community Campus, Family Program - Lead Support Staff

Volunteers of America Northern California & Northern Nevada, Inc.•Mather, CA

12d•$23 - $25•Onsite

About The Position

Volunteers of America Northern California & Northern Nevada (VOA-NCNN) is a ministry of service and one of the largest providers of social services in the region, operating over 40 programs. Their mission is to change individual lives, instill hope, increase self-worth, and facilitate independence through quality housing, employment, and related supportive services. VOA-NCNN is recruiting for a full-time Lead Support Staff for the Family Program at their Mather Community Campus. This role is responsible for leading a team in daily duties, ensuring quality service in a safe, non-judgmental manner, and assessing participant needs. The position requires exemplary execution of shift responsibilities, supportive interaction with participants and team members, and maintaining the safety and integrity of residents.

Requirements

Extensive knowledge of program policies and procedures or the ability to interpret and ensure adherence to them.
Demonstrated ability to communicate and comprehend oral and written instructions.
Ability to provide services to clients without ethnic or social prejudices.
General knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to utilize a range of interventions to work with clients with varying needs and levels of functioning.
Flexibility to work irregular hours.
Willingness to function as a team member.
Computer skills required.
Valid California driver's license and ability to meet the organization’s insurance carrier guidelines.
Must pass all required background clearances in accordance with agency, County, State, and federal standards.
CPR/First Aid certification required within 90 days of employment.
Completion and maintenance of all required training and health clearances.
Teamwork skills.
Oral and written communication skills.
Ability to de-escalate crisis situations and assist residents and staff in emergency situations.
Organizational skills.
Analytical and decision-making ability.

Nice To Haves

Experience preferred in a similar program.

Responsibilities

Performing daily work requirements to achieve established objectives of the program.
Performing safety checks inside and outside of facility.
Bringing pertinent client issues to the attention of the case management team.
Controlling excessive noise or loitering from clients inside and outside of facility.
Working with support staff when issues and concerns arise.
Explaining campus and program rules and regulations to participants.
Ensuring intakes are completed correctly for all programs.
Coordinating bed/sleeping assignments, showers, laundering, and other daily routines.
De-escalating crisis before it develops and responding to crisis in an appropriate manner, providing emergency assistance to clients and co-workers as necessary.
Maintaining daily reports to provide statistical information.
Completing shift logs and incident reports, as appropriate.
Responding to all client questions and concerns.
Responding to all employee questions and concerns, providing directions to staff as needed.
Checking people into campus as needed.
Maintaining clear, thorough, routine communication with all Supervisors, Managers, and the Director.
Assisting Program Supervisor/Manager with Support Staff work assignments, direction of duties, and scheduling as needed.
Responding to and addressing scheduling emergencies at the program, and providing emergency coverage as needed.
Serving as the point person for emergencies, assessing immediacy, and notifying appropriate leadership.
Reporting any noted issues including staffing, client, personnel, programming, etc., to the appropriate Program Supervisor.
Assisting with client development.
Supporting staff in implementing plans to assist residents in successful program completion.
Role modeling positive behavior to help clients work towards self-sufficiency.
Responsible for all areas of daily program maintenance in compliance with company policies.
Documenting and reporting all client concerns and/or infractions that can impact program security and safety.
Assisting in completing all shift logs, observation logs, and incident reports.
Securing approval for exceptions to standard policy.
Notifying management of potential workflow problems and resource needs necessary to attain performance standards.
Adhering to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives.
Directing available resources as required.
Performing assigned leadership duties of Support Staff.
Comprehending and adhering to ethical standards, program philosophy guidelines, and confidentiality laws.
Assisting with the training and development of new staff.
Assisting the Program Supervisor/Manager in department orientation and training of new employees as requested to assure quality work outcomes.
Identifying appropriate ongoing training for both new and existing staff and reporting needs to management.
Serving as part of the development team by providing information and support for the development of quality operations.
Maintaining an above-average working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel.
Continually learning and enhancing technical and interpersonal skills.
Attending staff meetings/assigned training and completing required certifications, CPR, First Aid, etc.
Utilizing evidence-based practices in daily work.