Lead Support Specialist

Mental Health Association - Western MA•Springfield, MA

1d•$20 - $22•Onsite

About The Position

As a Lead Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s ICL (Integrated Community Living) department. You will help foster growth, independence, and community engagement for individuals with intellectual and developmental disabilities or autism. The Integration & Community Living (ICL) program supports individuals with intellectual and developmental disabilities or autism in living independently and meaningfully within their communities. In partnership with the Department of Developmental Services (DDS), ICL provides person-centered residential and outreach services throughout Western Massachusetts. With over 60 years of experience, MHA supports individuals in transitioning from institutional settings into homes where they can build skills, make choices, and actively participate in community life. Services include supported and shared living, emergency respite, and privately funded care, all designed to promote independence, dignity, and meaningful community connections.

Requirements

Valid driver’s license and an acceptable driving record.
Valid auto insurance and transportation to utilize during work hours.
Strong communication, organizational, and computer skills.
Adaptability to participants' changing needs.
Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid.
Must be at least 18 years old.
High school diploma or GED required.
Minimum of six months of relevant experience.

Nice To Haves

college degree in human services or a related field preferred.
experience working with individuals with mental health, intellectual and developmental disabilities, or autism is preferred.

Responsibilities

Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development.
Promote community integration by facilitating access to transportation, social activities, and external resources.
Support participants' health needs, including medication administration (per MAP standards), appointment scheduling, and monitoring overall wellbeing.
Assist with financial skills and money management, maintaining accurate documentation of all expenditures.
Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors.
Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports.
Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation.
Maintain accurate and timely documentation, including daily logs, incident reports, and health records.
Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards.
Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision.