Sr Lead Support Engineer

Northern Trust • Chicago, IL

4d • $114,500 - $194,700 • Onsite

About The Position

This is a Production Support role, and the candidate we hire must have prior /current SW Production Support experience. This is a highly visible role and will have CIO visibility and oversight. 7x24 availability in a Service Delivery/Production Delivery Client Centric environment. This role will support our Wealth Management business, product, operations, partners and clients. As a support lead you will collaborate with Application Development teams to implement business solution through agile practice and manage production issues. The ideal candidates will possess excellent leadership and communication skills coupled with a solid understanding of modern cloud technologies preferably in the financial sector. Critical incident may require weekend and/or after hours support.

Requirements

• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
• 5-8 plus years of application development /Support experience using modern technical frameworks and architecture, including experience collaborating with external technology teams.
• Must have prior work experience supporting business applications on Java and database technologies.
• Understanding of the Secure Software Development Lifecycle (SSDLC) and/or other methodologies
• Experience working on projects in an Agile/XP environment.
• Experience using at least some of the following technologies: Java, J2EE, Pivotal Cloud Foundry, Cloud Computing (IaaS, PaaS and SaaS), RESTful interfaces, GIT, Gradle, Maven, NPM, Spring (Spring Batch and Spring Boot), Bootstrap, CSS3, HTML4, React.js, Node.js/JavaScript, Oracle PL/SQL
• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
• Strong leadership and team player to work as part of a global support team, cross training and supporting multiple critical client facing applications.
• Experience working effectively with diverse groups around the world, including IT management, technology staff, business partners, consultants, vendors and clients

Nice To Haves

• Good to have past experience under DevOpps or SRE role.

Responsibilities

• Lead production stability effort by preventing production issue and improve production stability.
• Familiar with ITIL Process and Project methodologies. Assist and drive Change /Incident/Problem Management process and Project releases
• Identify measures to improve applications stability and availability, sustain and improve cost efficiencies and productivity gains.
• Provide leadership and guidance to junior staff, fostering an environment that encourages employee participation, teamwork, and communication
• Consult with business unit partners to determine the most effective computer utilization to solve business problems or address business needs.
• Help direct systems projects, including project planning, management status reporting, systems specifications and implementation
• Help ensure compliance with all audit requirements including change control procedures and data security
• Manage and coordinate with onsite and offshore NT partners to Support applications and drive continuous improvement efforts.
• Coordinate with various teams, including offshore staff, and raise support ticket for all issues, analyze root cause and assist in efficient resolution of production issues.
• Responsible to attend on-call, after office hours including weekend to support High and Critical production issues.

Benefits

• retirement benefits (401k and pension)
• health and welfare benefits (medical, dental, vision, spending accounts and disability)
• paid time off
• parental and caregiver leave
• life & accident insurance
• other voluntary and well-being benefits
• discretionary bonus program that may include an equity component.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed