Lead Supply Chain Systems Analyst

GXO Logistics

About The Position

Logistics at full potential. At GXO, we’re constantly looking for talented individuals at all levels to deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. As the Lead Supply Chain Systems Analyst (Blue Yonder WMS), you will support the information systems component for the Warehouse Management Systems (WMS), perform service management processes, foster and maintain ongoing client relationships and configure systems. You’ll also write specifications for new development and system enhancements, as well as perform and coordinate quality assurance testing under the direction of senior analysts and managers. If you’re looking for an exciting opportunity with a dynamic company, join us at GXO.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering or a related technical field, or equivalent related work or military experience
Expertise and experience in at least one of the following business disciplines: supply chain management, warehousing, transportation or distribution
Experience using SQL for data analysis, extraction, troubleshooting and reporting
Thorough understanding of current information systems technologies databases, web-based systems, and system design.
2+ years of experience supporting Blue Yonder WMS

Nice To Haves

Certification in any of the following: Salesforce.com, business analysis, systems analysis or business requirements gathering
Experience performing well under pressure in an ambiguous and rapidly changing environment
Excellent verbal and written communication skills, including communicating technical concepts and plans at all levels
An aptitude for using a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes, or cultures

Responsibilities

Communicate and collaborate with stakeholders, key users and business process leads to analyze business problems and capture detailed requirements; reconcile conflicts
Facilitate meetings and workshops that determine process requirements and system changes
Develop detailed user stories, work plans, deliverables, definitions of overall approaches and mobilization efforts for CRM initiativesWork closely with IT teams to validate and ensure proposed solutions meet business requirements; participate in initial validation and testing, and facilitate user-acceptance testing
Guide and consult with other analysts
Partner with program and training/communication teams to ensure business readiness for organizational change, and a schedule for impacted processes/systems changes; assist in creating training documentation and delivering train-the-trainer sessions
Provide leadership, training, coaching and guidance to key users