Lead Supervisor I

kate spade new york•Vancouver, BC

11d•Onsite

About The Position

Coach is a global fashion house founded in New York in 1941, part of the Tapestry portfolio. The company is committed to innovation, inclusivity, and diversity. The Lead Supervisor I role involves maintaining a strong leadership presence on the sales floor to achieve sales targets and deliver exceptional customer experiences. This position serves as a Brand Ambassador, embodying Coach values and increasing brand awareness. Key responsibilities include leading the implementation of Company initiatives, supporting full business operations, and fostering a growth mindset for business and personal development. The role also requires establishing trust, maintaining integrity, and supporting a collaborative and inclusive environment. The Lead Supervisor I will monitor and analyze sales data, identify trends, make recommendations to enhance store performance, and implement individualized team development. They will exemplify strong business acumen, execute strategies to achieve store goals/KPIs, and support the store with recruiting, interviewing, performance evaluation, and high-level training. Providing feedback and guidance to improve individual performance and holding the team accountable for goals are also crucial. The role ensures team compliance with Company policies and procedures. Furthermore, the position is customer-focused, assisting in executing innovative strategies for both internal and external partners, creating a customer-centric culture, mentoring the team on clienteling strategy, and providing HR and conflict resolution support in the absence of the leadership team. The Lead Supervisor I champions company resources to support a healthy work environment.

Requirements

1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
Can bend, reach, stretch as well as lift, carry and move at least 25 pounds and, at times, lift and carry product, cartons, props or fixtures up to 50 pounds
Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom

Responsibilities

Maintains strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
Serves as a Brand Ambassador embodying of Coach values and increasing brand awareness
Leads implementation of Company initiatives and support full operation of the business
Maintain a growth mindset for business and personal development initiatives
Establishes trust, maintains integrity, and supports an environment of collaboration within store and throughout the organization to promote a fair, positive experience, and an inclusive culture amongst the team
Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance and implement individualized team development to increase overall customer experience
Exemplifies strong business acumen and executes forward-planned strategies to achieve leaderships initiatives surrounding store goals / KPIs
Supports the store with recruiting, interviewing, performance evaluation, high-level training as needed
Provides necessary feedback and guidance geared to improve individual performance on all levels; holds team accountable for achieving individual and business goals
Adheres to and enforces team compliance of Company policies and procedures in addition to store operational procedures
Assists in executing innovative strategies for exceptional customer experiences for both internal and external partners
Create a customer-centric Culture that prioritizes customer satisfaction and mentor team on clienteling strategy to build long-term customer relationships to meet business goals
Provides HR and conflict resolution support to team and in district in absence of leadership team
Champions the company resources to support a healthy work environment for internals customer